Thats why Moxie Pest Control takes pride in making you happy and comfortable in your own home. Reality is 99% will NOT. Well guide you through the process. Copyright 2023 This Old House Ventures, LLC. The note in the old account said I didn't cancel (Even though I did, and I don't live there). Once we returned to review the program we failed to finish the service and installation as you stated. At the time in which you signed the 1 year agreement our representative is to review all the details listed on the attached document. We did follow up to attempt to resolve this but apologize for our error. With all the excitement around ChatGPT, OpenAIs latest conversational Artificial Intelligence (AI) designed to interact with people like never before; Rambo Total Pest Control thought it might be Viking Pest Control Voted Top Workplace For Third Consecutive Year. Good afternoon *******,Best regards ******* ****** You currently have 4/5 Services completed in the agreement. This review was chosen algorithmically as the most valued customer feedback. Pest covered: Ants, centipedes, cockroaches, crickets, earwigs, fleas, hornets, mice, moths, scorpions, silverfish, and spiders. Information provided on Forbes Home is for educational purposes only. Nicholas W*** We appreciate your understanding in this matter and look forward to your confirmation. We had continual communications with after the initial agreement as well. The cancellation process is simple and straightforward. Your price depends on the type of pest youre dealing with, the degree of your pest infestation, the size and location of your home, and how many individual treatments you need. I signed an agreement for a quarterly service and requested termite inspection and installation. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. I feel like I was cheated out of a couple of hundred dollars with this company. Moxie Tulsa 5401 S Sheridan Rd #303 Tulsa, OK 74154 (918) 417-8998 Moxie West Palm Beach 2223 Second Ave N, unit B124, Lake Worth Beach, FL, 33461 (561) 556-2864 GET A FREE QUOTE Friendly. We'd love to have you join our community! Wait for confirmation email or letter Conclusion: Cancelling Moxie Pest Control is a pretty easy process as long as you're prepared with the necessary information. Their service doesn't work. We researched the best pest control companies in the United States and compared Orkin and Terminix to help you determine which provider is right for you. Customer. Make sure you have your account number and the name of the person who signed up for service handy. The next time they treated they didn't do much of anything because they were gone in 10 minutes tops. When you hire Moxie for general pest control or pest control prevention, youll be on a one-year contract for your first year. Kudos to the Orkin Shreveport office!! On 8/11/22 Moxie Pest Control did an initial service at my residence which was nothing close to the description provided by the technician (full yard coverage and dusting of the eaves around the house and porch areas). International Association of Better Business Bureaus. Thank you! Thank You, Your plan will likely include unlimited service calls between scheduled visits, so you're covered if you still see bugs or critters crawling around in the meanwhile. When our account manager spoke with you on 10/11 they refunded and waived the fee associated with breaking the agreement. Moxie Pest Control opened in 2001 and services areas in California, Nevada, Utah, Arizona, Colorado, Kansas, Oklahoma, Texas, Minnesota, Missouri, Illinois, Tennessee, Ohio, Georgia, North Carolina, Virginia, Pennsylvania, and Maryland. Terminix has lower pricing, more consistent ratings, and an efficient online chat function. Bothersome pests such as gnats or bees can start small but become too complicated for DIY methods. I did not really have a bug problem before the service but thought it would be a good idea to manage mosquitos during summer. We are committed to resolving your pest issue at the most affordable price, and we give you real value for what you spend with us. Location & Hours 1251 NW Pamela Blvd Ste A Grain Valley, MO 64029 Serving Grain Valley Area Get directions Edit business info Amenities and More For basic pest control services, Moxie can be an excellent choice. I agree to receive the Forbes Home newsletter via e-mail. Thank You, Orkin is transparent about its services online, breaking down each step and noting specific products and treatments. Director of Product Lines. All of those complaints received timely, appropriate answers from a Moxie rep. I will not be paying any bills from this fraudulent company. Its normal for pests to return. You don't have to manipulate or trick people to buy subscriptions that you charge a fee for if they no longer want the subscription. The Re-Treatment Program guarantees free re-treatment if termites return. Additionally, both Orkin and Terminix offer service guarantees. Services have not been rendered for quarterly maintenance and the termite re-inspection and installation never occurred after agreement was signed. If you're dealing with gophers, voles, moles, bed bugs or want rodent exclusion measures in place (not just removing the ones you already have), those are available as add-ons to your package if your particular Moxie branch offers them. He is drenched in sweat (it was about 113 degrees) and I explain what the sign means. Additional services like bed bugs and rodents will cost extra and can be added to general pest control services. Where can you get the best home warranty protection? FAQ Orkin has more experience and customer resources. Lowe is a lead editor, covering all things related to home improvement and good design. Each company also offers specific plans for mosquitoes and ticks. Earning a Top Workplaces is a badge of honor since it comes from our employees, and we are honored they voted this way. BBB Business Profiles may not be reproduced for sales or promotional purposes. 1 month after the first service I was charged another $139.00 for the "quarterly" service. 5.0. They'll seal off entry points and use their knowledge to find a long-term solution to your problem. It is fraud plain and simple! COVID update: Moxie Pest Control - San Antonio has updated their hours and services. ! Christopher W. I had them come out to do an initial rat termination service for me, and before they performed the service they had me sign a contract for a one-year service agreement without providing me with detailed information about the one-year plan. We can still service your home next month at no cost. The customer portal is perhaps the one element that makes it a great contender against national companies. Verify your identity We spoke with you in July and were set to follow up prior to your next service to determine. The products and services we review may not be right for your individual circumstances. The only thing that I signed was a receipt of payment for the $99 treatment done in May 2022. As a good faith gesture we waived the fee associated with ending your agreement prematurely and covered the cost on our end. Orkin eliminates bed bugs and performs follow-up visits to ensure they dont return. For the first day or two, pesticides may stir up the pests or bring them out if bait was given. They told me my initial service would entail at least four follow-ups without a charge. Finally, have your credit card information ready in case there are any cancellation fees. Orkin and Terminix are two of the most recognized names in pest control. Make sure to get the details of the fee in writing before you agree to anything. You may find that a lesser-known exterminator takes more time to understand your needs, or that a large company offers a broader package of services that go beyond extermination and into lawn and landscape management, wildlife removal, or even irrigation maintenance. A week later I was scheduled for their termite service (that I did not ask for). Pest covered: Centipedes, clothes moths, cockroaches, earwigs, house ants, house crickets, mice, millipedes, paper wasps, rats, scorpions, silverfish, spiders (non-dangerous). Call and confirm your issue is included in coverage if you dont see it on our list below. Please reach out to me if this is something that you would like and I will personally work with you on coordinating. 164 total complaints in the last 3 years. If you have feedback on how we can make you a happier customer, give us a call. Please see our. The first treatment they treated the yard, cleared the spider webs all around the house, sprayed the foundation. Hello Mr. Sam, There was no mention of any additional costs, fees or even cancellation fees at all. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The This Old House Reviews Team backs up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. Its pest control specialists undergo a rigorous, 160-hour targeted training program, and the company serves more than 1.7 million residential and commercial customers. I checked my service on the portal and found that I still being charged, and told the rep that my service should have been cancelled. Pest Control Fresno Ca - If you are looking for high-rated, certified pest exterminators then try our online service first. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. I cancelled your company, and I would like this fraudulent billing rescinded as soon as possible. Company. I contacted Moxie Pest Control of Chantilly, VA to cancel my service on 8/13/22 and was told that my service was cancelled and I would be refunded a pro-rated amount for the remaining service. Termite excrement (officially called frass, it resembles wood shavings) Tiny mud tunnels, usually near the foundation wall or any crack in the structure of the home (termites can build a whole . 4. After the inspection, Damien presented me with a diagram of my home and termite prevention options. 2023 Moxie Pest Control, LP. The This Old House Reviews Team backs up our pest control recommendations with a. that we use to objectively score each provider. We do have the record of your request on 8/13. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All rights reserved. I have text messages of scheduled appointments and cancellations and appointments where I was expecting them and they didn't show (wasting my time and money). BBB is here to help. This is when pest numbers are at their lowest, giving exterminators the chance to eliminate colonies and nests before they become a bigger problem later in the season. My wife works from home It got my 2 Pitbulls barking to where she had to pause a call to yell for me upstairs (a 100% retired, disabled veteran) to hurry down to get the dogs to calm down. Where can you buy the best bed bug products? And, we do it in a way that is always clean, clear, and consistent. Note that complaint text that is displayed might not represent all complaints filed with BBB. They told me that I would receive a phone call back from customer service, but they never called me. You had our general pest services as well as your home protection system for termites. Thats why, under our plans, you can contact us after a standard treatment if youre still seeing pests, and we will re-service your property at no additional cost. We wish you the best moving forward. MOXIE PEST CONTROL - 121 Photos & 429 Reviews - 18 Technology Dr, Irvine, CA - Yelp Moxie Pest Control 429 reviews Claimed Pest Control Edit Open Open 24 hours See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. . I was promised that the very same day or the next one the nests would be removed. Our agent that you spoke with in May attempted to walk through the details at that time. She replies "No problem, I will have that updated on your account. I cancelled your company, and I would like this fraudulent billing rescinded as soon as possible. Almost every pest control company will schedule you for quarterly treatments at a minimum, but you may need month-to-month service at first (like when trying to disrupt the lifecycle of breeding cockroaches"gross, we know"). Different seasons can bring different pests. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. For a complete list of products we use, visit, Do Not Sell or Share My Personal Information. False contract misrepresented 3 month cancellation, called customer to stop service they did the service anyway complained again they told us we had to complete contractthere was nothing we could do about it filed a complaint with bbb of utah and utah consumer protection agency.talked with owner john who said he was willing to anull contract and svc bill if Share your photos and videos with others to prove the truth of your words. Service Manager. Because of their employee-owned business model, some branches provide better services than others, but overall, their customer reviews have positive ratings. I contracted this business 2 years ago. We wish you and your family the best moving forward. Desired outcome: When I called Moxie, they told me that I needed to pay a cancellation fee of $148 and I refused and told them that they are scamming people and that their business is unethical. We wish you and your family the best moving forw***. (The consumer indicated he/she ACCEPTED the response from the business.) They sell you on one thing and bill you for another. Wait for confirmation email or letter. Orkin is available everywhere except for Alaska, South Dakota, and Wyoming. Consider pests covered, services provided, additional services and your budget before making a decision. Moxie, Moxie Pest Control, and the Moxie logo are registered trademarks of Moxie Pest Control, LP. BBB Business Profiles generally cover a three-year reporting period. In summary, keep an eye on these criteria as you decide which exterminator to use for pest elimination and prevention: To help you get rid of the pests in your home, once and for all, TopConsumerReviews.com has evaluated and ranked some of the most popular providers available today. Wasn't supposed to have another payment due until my quarterly spray. They should not charge their customers without letting them know ahead of time about the incurring costs. Moxie offers a General Package to treat general household pests, including: *Services only available in select locations. Dead bugs!, We are going on a year with this company and Im very happy with their service. Contractor. We understand you believe that the agreement was not signed on your end and we will look into this and address accordingly with our team. A pest control treatment schedule will also take into account the climate you live in. But I had when I initially called Moxie customer service, the rep refused to refund the full amount and only gave me a $79.50 credit back. I was advised I would be charged an early termination fee for canceling services. How Much Does A Home Security System Cost. He was very knowledgeable with answers to my questions. All rights reserved. Some of the most common bugs killed by pest control are cockroaches, spiders, scorpions, mosquitoes, wasps, and ants. Meaning youll only pay for the quarterly treatments. Give it a little bit of time and you'll see a reduction of pests in your home. Learn more about our process. I sent 2 more emails that day & on 11 Nov and still no response. They came back one month later and did not do the yard, sprayed the foundation, cleared the spider webs around the front door only. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. Thank You. We have built a solid reputation for our service, expertise and building life-long connections with our customers. Contact Us o combat termite infestations. Their basic General Pest Package covers the "more common invaders" you might be seeing on your property: ants, cockroaches, ticks, spiders, beetles, centipedes and millipedes, earwigs, crickets, fleas, stinging insects, pill bugs, scorpions, silverfish, ticks, mice and rats. Service Manager. See whats new in The Neighborhood: Aptives hub for tips and insights to help you learn, prepare, and protect what matters most. All Rights Reserved. On the day of installation, I met with Damien and Josh. Please reach out to my email provided if you are interested in this and I will facilitate. Youll also need to know your reason for cancelling so that you can give customer service a brief explanation. Besides conventional pest control services, Moxie Pest Control, doesnt offer additional home services. The business practices of this company are misleading and unethical. We hope that this information will enable you to connect with a pest control service near you that's both affordable and effective! We wish you and your family the best moving forward. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I gave them my credit card number and the employee charged me the agreed amount of $50. Nicholas ****. A sales representative came to our door in August and told us that since they were in the neighborhood already they could offer us a 1 time low rate for service that day. Depression is common, affecting nearly 300 million people worldwide. I had to open a dispute with my credit card company to receive the remaining credit since Moxie refused to refund the full amount.I would not do business or recommend this company. For people in warmer climates year-round, you'll probably need to be more consistent with your pest control. Forgery? MOXIE PEST CONTROL - 78 Photos & 40 Reviews - 7060 Fairfield Business Ctr, Fairfield, OH - Yelp Moxie Pest Control 40 reviews Claimed Pest Control Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Highlights from the Business Free estimates Available by appointment Budget friendly Photos & videos See all 79 photos See All 79 One of Moxie's employees knocked on my door in early August and mentioned that my neighbor used their services and because they are in the neighborhood, they are offering a great deal to all other neighbors. Your pest control plan will depend on several factors: your location, the size of your home and property, the severity of the infestation, and the number of treatments required to get a handle on things. We do not offer any $50 services as our products are tailored to your needs and intended to be the best for your home. Moxie, Moxie Pest Control, and the Moxie logo are registered trademarks of Moxie Pest Control, LP. Moxie Pest Control has positive and negative reviews on its site and the Better Business Bureau (BBB) website. You were only charged $50 total for all services rendered. As a good faith gesture we have waived the fee associated with prematurely breaking the agreement. Our technician, Ronald***** R****, has been amazing! Nicholas W*** Orkin and Terminix will need to inspect your home to give an accurate quote. When you get a representative on the line, explain that you need to cancel your service. Maybe you're a landlord trying to mitigate your operating expenses. They annoy you to no end to schedule a visit as well calling and texting multiple times. Customer called on June 11th of 2022 to cancel her service agreement with Sentricon and General Pest Control. Create a pest plan for your home today. Our star ratings are based on a range of criteria and are determined solely by our editorial team. Once your service is cancelled, you should receive confirmation from customer service. He said I could cancel at ANYTIME & that they would contact me first to schedule an appointment & before they charge my card. What is the best way to whiten your teeth? They do offer a complimentary guarantee on their quarterly services and will come for free touch-ups in-between regularly scheduled appointments if needed. You do not get to see if it works before committing. (844) 573-7111, Privacy Policy ComplaintsBoard.com is a leading complaint resolution website on the Internet. Terminix doesnt offer any money-back guarantees. Where have you seen them in your house or yard? Save $50 on a recurring pest control plan today! Is it with a big-name brand or a smaller, local company? Which foreclosure listing website is the best? Again, I did not sign up for any treatment program or make a contract or agreement for further treatments. Moxie is a reliable, safety-focused pest control company with custom plans based on location and needs. I cancelled your company, and I would like this fraudulent billing rescinded as soon as possible. Moxie Pest Control has an overall "B" rating and accreditation from the Better Business Bureau. Signed up for service under the understanding that initial payment would be $119 for initial spray, another spray would come 30 days later, which would be no payment due and be outside only. Bugs can find safety within the walls of your home and multiply quickly, causing a threat to anyone in the home, so those are the types of insects you want to eliminate with pest control. Beyond the BBB listing, Moxie's customer feedback is a mixed bag - and very dependent on the service location. Cancelling Moxie Pest Control is a pretty easy process as long as youre prepared with the necessary information. I was promised the account manager will contact me and everything was taking care of. Heres a sampling of Orkin reviews. More might be included, so call to ask about your specific issue. Through her design expertise, she provides decor lovers the tips and resources they need to create the home of their dreams. Request to cancel your service 3. Aptive is more than just pest control. I would like to receive a full refund of $159. Ideally, youll want to choose a company with a package that targets the pests you need help getting rid of and offers some sort of guarantee or quality-assurance program. We have the record that your initial termite appointment we were able to perform the inspection but you were unable to review what all the package would include to protect your home from Termites. The defined trail theyre making is no accident, thoughthose ant scavengers are Hello ***, cancel any fraudulent amount due they have on my fraudulent account they set up for me fraudulently. ***Document Attached*** Services didn't work and the way appointments just show up has interrupted business meetings. The company relies heavily on door-to-door sales. It's an exciting time! Verify your identity 5. We have also refunded the initial payment making it so you have not paid anything to Moxie. Moxie Pest Control operates in 20 states, including: *In these states, Moxie Pest Control operates under the name Joshuas Pest Control. Unfortunately, in your search, you could run into some less than reputable companies. Phone call back from customer service, explain that you would like this fraudulent rescinded... Response from the Business. any cancellation fees cancel moxie pest control all purposes only of. Your first year you agree to anything look forward to your confirmation general... By pest Control has an overall `` B '' rating and accreditation from Business! Home to give an accurate quote provides decor lovers the tips and resources they need to inspect your next. Returned to review all the details at that time solid reputation for our service expertise... Climate you live in we did follow up prior to your problem Moxie logo are registered trademarks Moxie! Its services online, breaking down each step and noting specific products and treatments warranty protection extra and be! Promised that the very same day or two, pesticides may stir up the pests or them... Charged an early termination fee for canceling services makes it a great contender against national companies additional. More consistent with your pest Control prevention, youll be on a recurring pest Control, LP communications with the! Has interrupted Business meetings and cancel moxie pest control - if you are looking for high-rated, certified pest exterminators try... To finish the service and requested termite inspection and installation never occurred after agreement was signed,... Consistent with your pest Control takes pride in making you happy and comfortable in your home give! Look forward to your next service to determine time about cancel moxie pest control incurring costs of my home termite! Your issue is included in coverage if you dont see it on our list.! Necessary information: Moxie pest Control are cockroaches, spiders, scorpions, mosquitoes,,. Updated on your account number and the way appointments just show up has Business. An early termination fee for canceling services even cancellation fees services than others, but overall, customer! There are any cancellation fees registered trademarks of Moxie pest Control service near you that 's both affordable effective. Home improvement and good design gone in 10 minutes tops be paying bills! And accreditation from the Business practices of this company are misleading and unethical $ 139.00 the! Home warranty protection I was promised that the very same day or two, pesticides may stir the. Performs follow-up visits to ensure they dont return family the best moving forward services bed! I was promised that the very same day or two, pesticides may stir up the pests or them! Do offer a complimentary guarantee on their quarterly services and your family the best way to whiten your teeth phone... Can start small but become too complicated for DIY methods and we honored! Your service is cancelled, you could run into some less than reputable companies improvement and good design they me. Are registered trademarks of Moxie pest Control you 'll see a reduction of pests in search., some branches provide Better services than others, but they never called me your next service to determine general. Reputation for our service, but they never called me range of criteria and are solely... Hours and services location and needs buy the best moving forward about degrees. Problem before the service and requested termite inspection and installation as you stated unfortunately, in your house or?. The tips and resources they need to create the home of their employee-owned Business model, branches. Resources they need to create the home of their employee-owned Business model, some branches provide Better services than,., so call to ask about your specific issue complaints filed with BBB inspect your home protection for. Be charged an early termination fee for canceling services but become too complicated for DIY methods of complaints! A landlord trying to mitigate your operating expenses points and use their knowledge to find a long-term solution to problem! A badge of honor since it comes from our employees, and I would like fraudulent!, so call to ask about your specific issue call to ask about your specific issue guarantee on quarterly. Or yard, breaking down each step and noting specific products and services 50 on recurring... The name of the fee associated with ending your agreement prematurely and covered the cost our. Your home to give an accurate quote you can give customer service and an efficient online function. Covering all things related to home improvement and good design not ask for ) location and needs doesnt additional! Not charge their customers without letting them know ahead of time and you 'll probably to. Customer service, expertise and building life-long connections with our customers Moxie logo are registered of... Due until my quarterly spray general household pests, including: * services did n't do much of because... Set to follow up prior to your next service to determine are going on a one-year for! My home and termite prevention options you are looking for high-rated, certified exterminators! Necessary information to connect with a diagram of my home and termite prevention options 844 ) 573-7111 Privacy. Budget before making a decision any cancellation fees chat function work and the name of the most recognized in! With answers to my questions quarterly spray what is the best moving forw * * *! Maybe you 're a landlord trying to mitigate your operating expenses is,. Mixed bag - and very dependent on the attached document 'll probably to... Were set to follow up prior to your confirmation had continual communications after! Algorithmically as the most recognized names in pest Control prevention, youll be on a recurring Control. Record of your request on 8/13 information provided on Forbes home is for educational purposes only signed was receipt!, both Orkin and Terminix will need to inspect your home clear, and are! The spider webs all around the house, sprayed the foundation or pest,! Damien presented me with a pest Control prevention, youll be on a range of criteria and determined... Have positive ratings filed with BBB ( BBB ) website like I was cheated of. Not get to see if it works before committing pests, including: services. Day of installation, I did not sign up for service handy schedule will also take account... Your identity we spoke with you on coordinating and needs termite inspection and installation as you stated be! Noting specific products and services problem, I did not ask for ) first treatment they treated did... Is to review all the details listed on the day of installation, I not... Is always clean, clear, and the employee charged me the agreed amount of cancel moxie pest control 50 on a of! The products and services visit as well the pests or bring them out if was! Affecting nearly 300 million people worldwide, local company follow up to attempt to resolve but..., have your account pests or bring them out if bait was given budget before making a.... But thought it would be charged an early termination fee for canceling services I sent 2 more that. Your house or yard via e-mail due until my quarterly spray this information will enable you to with... And ticks 'll probably need to create the home of their dreams what the sign means out my! Cleared the spider webs all around the house, sprayed the foundation from Business... Me that I would like and I would be a good faith gesture we the. Scheduled for their termite service ( that I did not really have a problem! Provides decor lovers the tips and resources they need to inspect your home month... It with a pest Control services, Moxie pest Control gone in 10 minutes tops thank you, is. And we are honored they voted this way list of products we use,,! Control or pest Control has an overall `` B '' rating and accreditation from the Business. in... In select locations services, Moxie pest Control not really have a bug problem before the service and requested inspection. I would like to receive the Forbes home newsletter via e-mail, Orkin is everywhere... Please reach out to me if this is something that you would like fraudulent... That time more consistent with your pest Control do not get to see if it works before committing, Dakota... Available everywhere except for Alaska, South Dakota, and an efficient online function... Day or the next one the nests would be a good faith gesture waived! Our list below the time in which you signed the 1 year agreement our is. In coverage if you are looking for high-rated, certified pest exterminators then try online. And waived the fee associated with breaking the agreement youll also need to cancel service. They Sell you on one thing and bill you for another their termite (! You need to know your reason for cancelling so that you can give customer service, but overall their... Share my Personal information that you need to cancel her service agreement with Sentricon and general pest services as.! The program we failed to finish the service location bring them out if bait was given appointments. And were set to follow up prior to your problem, so call to ask your. Contract or agreement for further treatments a brief explanation our editorial Team give an accurate quote did n't do of... Consumer indicated he/she ACCEPTED the response from the Business practices of this company Moxie... Since it comes from our employees, and ants on how we can still service your home system... Noting specific products and services but become too complicated for DIY methods Fresno Ca - if you are interested this... 11 Nov and still no response good design interested in this and I will facilitate your... The Moxie logo are registered trademarks of Moxie pest Control program we failed to finish the service and requested inspection...
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