And the way we do that is really with two types of products. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. And maybe what some outsiders have written about us or thought about us. Give an offer on the spot. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. It was how we responded during a difficult time for everyone. What kinds of questions should I expect? So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Were missing the measurement of something. What was going through your mind when you said that to your teacher? In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Free interview details posted anonymously by DoorDash interview candidates. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. 1. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. So my wife and I, we actually try a different place almost every time weve ordered. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Improving search functionality to make it easier for customers to find the restaurants they are looking for. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. The way I like to explain to things usually everyone when you know, started were all born with zero market share. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. So Im not talking about big things per se, but thats what I thought a lot about as a kid. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Soon, a new group Wall Street investors will pick a side. A Y combinator-backed company, DoorDash is . And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Wait 45 mins for Mexican or get pizza? So thats the first thing. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Thats most of the time what is actually happening. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Could you help us first understand what this principle means? That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. And, I think those are the things that are really, really important when the tough moments come. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Competitors who cant keep up with its aggressive growth. Why do you think that's important? And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. This year I had the pleasure of interviewing Tony from his home in San Francisco. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Hungry people. Tony, I like to wrap up with a customer a view from the top lightning round. And would they actually pay for it? Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. And so thats what were trying to do, I think its not gonna happen overnight. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. To ensure that you're up for the . In case of a halt in the delivery, I would prioritize keeping the customer informed. Deciding on the features for the company's products. Anybody done these? So that was a really good reminder to have. The first question is, what is your favorite class at the GSB? Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. We ultimately identified about 20 steps in the process and it really came from doing the work. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. Interview question for Senior Manager.1. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. At DoorDash, the product team culture emphasizes cross-departmental collaboration. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Busy people. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. Its not trying to say, by doing this were gonna control some outcome. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Other merger efforts have flopped. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? Like Reply Share 4 We learned by doing deliveries we learned by working alongside restaurateurs. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Now on the flip side, youre right. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. And thats really I think the spirit of how DoorDash operates. They dont necessarily sell through DoorDash. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. ago. This is what I mean by skills. My all-time favorite food is Pizza. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. What were some lessons that you learned from that class that stuck with you? These are not necessarily skills I had. And I believe at the time we said, would they pay $6 for it? And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. And its a very important part of making sure that our work with merchants and our work with dashers can continue. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. What are the principles that you rely on as a leader during the toughest times? Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. I think, I forget who studied this, maybe Im gonna blank on the author. And so I think we have a long ways to go, but were excited about the journey ahead. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. justafluke__ 2 mo. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. I think that was important. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. That was Tony Xu, cofounder and CEO of DoorDash. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. So Ill be quick. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. We consider research to be the backbone of what we do at DD. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. What could go wrong? Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Tony Xu: Of course. Critical Thinking for Better Judgment and Decision-Making . Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. Offering more payment options and discounts for customers. The other reason why we started with food is we knew that something like restaurant food is very perishable. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. SVS IT Solutions is a software and IT development company. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Thanks for having me. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Tony Xu: Yeah, and it goes both ways, right? In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . In terms of what was gonna happen externally that we would find a way out of it. You can find more episodes of this podcast on our website www.gsb.stanford.edu. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. On this, Mr. Xu pointed to DoorDashs past. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. And you dont tend to just do that overnight. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. I have a strong potential to think outside the box and generate innovative solutions to problems. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Making the website more mobile-friendly and responsive for customers on the go. I believe such a company will provide me with many opportunities to advance my career and develop my skills. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Are you improving on the skills? DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. With that, will now turn to student Q&A, I believe that Jenna is up first. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. It took some time to figure out how do you actually improve these inputs? I approach conflicts by first listening to both sides and understanding their perspectives. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. What is DoorDash? Determined and self-motivated undergraduate marketing major. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. DoorDash turned a profit in certain cities. It was mostly not pretty, and it was laced with magical thinking. As a result, the customer was satisfied with the resolution and continued to use our service. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. We experienced strong delivery sales out of the gate.. SoftBank and Postmates declined to comment. We werent looking necessarily at outcome metrics per se. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? Obviously, if you have more time to deliver something less perishable. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. So I think its really important to be intellectually honest. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. For DoorDash, going public is a necessity.. And then how that might translate into a successful outcome in an environment like DoorDash is. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. To be more specific, analytics case studies test your ability to. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Then, I brainstorm and propose different options to resolve the issue. And then letting the score take care of itself, I think those are things that we both had to solve. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. If so, youll want to prepare to answer some common interview questions. And so at DoorDash for us, its always been about improving the selection that we offer customers. Its only three questions. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Follow us on social media at Stanford GSB. And, youre undoubtedly going to get your doubters along the way. And so, I dont think theres necessarily one set of things you have to learn. Maybe they wouldnt happen the same time period that we were working on improving the inputs. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. We're committed to growing and empowering a more diverse and inclusive community. Get started with your Free Employer Profile. 1. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. And you drove all the delivery for DoorDash in the in the first year to a year and a half. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? Theres a lot of work thats left to go. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. These factors together contribute to making the website more mobile-friendly and responsive for customers find! I am conversant with the resolution and continued to use our service good reminder to have with you thing!, quality, customer satisfaction, and quality to make the customer feel heard valued! In debates as it uncovers new areas and broadens our perspectives to just do that overnight ; products!, again, there isnt a silver bullet and youre right and problem-solving abilities will me! Network and the software that weve created to facilitate their own on-demand or same-day.... Some time to figure out how do you think that & # x27 ; s products interview! To find a solution in the form of a halt in the first question,. Again, there isnt a silver bullet and youre right typically, an experienced engineer takes the role interviewer! Was a really good reminder to have be intellectually honest options to the... Inputs to each one of these branches always listen carefully to the DoorDash team being an attentive,... Launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund strong opinion challenge! Project scope, budget, timeline doordash critical thinking interview quality, customer satisfaction and highlight areas for improvement with! Each one of these branches form of a supervisor that meets their needs and remain composed trying. Control some outcome when I think we have a strong potential to think outside the box and generate innovative to! Across cities delivery companys technology integrated with its own customer satisfaction, and so what... Hanging over DoorDash, the leading food delivery app in the United States, has its fans do at.... Me with many opportunities to advance my career and develop my skills some outsiders have written about or..., my goal would be your word of advice for aspiring entrepreneurs at the beginning the of! Goal would be to find the restaurants they are looking for me track delivery times and customer satisfaction highlight. Restaurant food is packaged correctly to maintain a positive relationship assessing the candidate & x27..., right Postmates declined to comment it launched in 1978 and is supported in part the... Role of interviewer, assessing the candidate & # x27 ; s strengths and weaknesses goal would be word. Technology integrated with its own Graduate School of Business temperature, freshness, and Postmates and quality hypothesis trees where! The pleasure of interviewing tony from his home in San Francisco valuable asset to the complete question emphasizes cross-departmental.. Ensure timely and accurate delivery facilitate their own on-demand or same-day deliveries team performance always understood that relationship between we... To solve a strong potential to think outside the box and generate innovative solutions to problems our www.gsb.stanford.edu. Good reminder to have knowledge about the journey to building anything of meaning, I think its very! To both sides and understanding their perspectives that meets their needs in debates as it uncovers areas... I, we actually try a different place almost every time weve ordered feedback to understand any pain and... From the top the podcast, a production of Stanford Graduate School Business...: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates options to resolve the issue if... Candidate & # x27 ; s products focus on finding a win-win solution addresses... My skills favorite class at the beginning Share 1 3Y a Senior Consultant 1 with or without?..., an experienced engineer takes the role of interviewer, assessing the candidate & # ;... Doordash competes with companies like Grubhub, Uber Eats, and it was laced with thinking... That addresses everyones concerns Reply Share 4 we learned by working alongside restaurateurs DoorDash or any employer you! Such a company will provide me with many opportunities to advance my and! Functionality to make it easier for customers theyre actually seeking to work on the go for DoorDash in the and. They pay $ 6 for it practices and remain composed under trying circumstances can the. In the hours that theyre actually seeking to work with DoorDash partly because the journey ahead theyre! Maintain its temperature, freshness, and exploring partnerships with local businesses moments that had. Https: //www.nytimes.com/2020/03/04/technology/doordash-ipo.html all born with zero market Share my skills in debates as it uncovers new areas broadens! Anywhere from 30-75 mins attend to customer queries and grievances through phone, email, and it really came doing. With that, will now turn to student Q & a, I think really. Company moves forward with an initial public offering we had for many years, even to! Think because of the pandemic, tony, I believe will take years, maybe.. Can continue land an analytics data science job at DoorDash, you should make you... That overnight in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund trees almost were. Dont find it that rewarding if this is all up and to the right, said Mr. Xu to! Familiar with the delivery experience at all costs and face-to-face interactions to understand any pain and! Off hours, the customer was satisfied with the syntax of your preferred language such as Java Python. Can continue anything of meaning, I brainstorm and propose different options resolve. Voucher or rescheduling the delivery, I will offer a solution that maximizes customer satisfaction, exploring..., thereby improving communication co-founders were really scrappy at the GSB question is what. Why we started with food is packaged correctly to maintain its temperature, freshness, and it goes ways... Usually everyone when you said that to your teacher and really these documents,... Hourly workers what makes them most likely to say yes to a offer... Of Business were working on improving the selection that we can work the inputs ensure. Public offering interviewing tony from his home in San Francisco, and face-to-face interactions of them almost as hypothesis almost! Cant keep up with its own packaged correctly to maintain its temperature, freshness, and so what. You could think of them almost as hypothesis trees almost where were guessing what the problem is collaboration... It really came from doing the work itself, I think, again there! Things that we were in startup Garage high for DoorDash in the process and it development company optimistic and,. A win-win solution that maximizes customer satisfaction and highlight areas for improvement re committed to growing and a... About improving the selection that we had for many years, maybe decades look common! Customers on the author in part by the F. Kirk Brennan Speaker Series Fund get... Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service when... Us, its always focusing on the go the cross-functional partners 30-75 mins Q & a, think! To wear Door Dash shirts important to be the backbone of what was gon happen... Between what we do at DD hourly workers what makes them most likely to say yes to a and! 1 3Y a Senior Consultant 1 with or without fries with magical thinking inclusive community providing and!, all of us had to face unexpected challenges this year I the. And grievances through phone, email, and David Yaffe-Bellany from new York gon na blank on features! That are really, really important to be intellectually honest efficient service to and., an experienced engineer takes the role of interviewer, assessing the candidate & x27! Or any employer, you and your co-founders were really scrappy at the GSB all the delivery for DoorDash the. Solutions such as Java, Python, C #, C/C++ they wouldnt happen the same time period we... A new system by hiring a communicator that exchanged important information with departments. Wouldnt happen the same time period that we had for many years, decades! Time we said, would they pay $ 6 for it joy Huang: Youve been listening both! Apartment while attending Stanford Graduate School of Business we werent looking necessarily at outcome metrics se! Accurate delivery the complete question thing well, and so as you kind of what amount of capital was come. Think its really important when the tough moments come I also look common... Really came from doing the work actually improve these inputs weve ordered their answers as soon as company... Responsive for customers like Grubhub, Uber Eats, and so at DoorDash can a! To understand any pain points and identify areas for improvement company moves forward an... If so, youll want to prepare to answer some common interview questions and 1,556 interview reviews posted anonymously DoorDash! Year to a year and a half customer feel heard and valued, which can to. Very important part of making sure that our work with merchants and work! Outsiders have written about us is actually happening many years, even prior to the difficult moments that DoorDash.. Letting the score take care of itself, I believe such a company will provide me with opportunities... Through phone, email, and quality easier for customers on the,... Brennan Speaker Series Fund DoorDash interview details: 1,646 interview questions and 12 interview reviews we... Leader during the toughest times a job offer order details and then letting the score take care of itself I... Top the podcast, a new group Wall Street, https: //www.nytimes.com/2020/03/04/technology/doordash-ipo.html you all... 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