- Timeshare sales tactics are hardcore and very long-lasting. http://www.timesharescam.com/timeshare-cancel/. He said that he would personally rent it out for us and send us a check in the mail. Also, check out these websites regarding Mexican Timeshare Fraud: I have been a timeshare owner with El Cid for 20 years now and we love the program. I came to find out that almost all the claims made by the sales people were either misleading or totally false. During our time at ElCid resorts we were given a a sales pitch and decided to become millionaire members. I have yet to run into anyone rude and these people bend over backwards to make sure everything is ideal for their guests. El Cid properties in Mazatlan are always great in regards to the services we receive. I have an addendum in hand stating that we SHOULD be able to use 2years of points. So each of my "long weekends" is really going to add up if I would like to go away 4 times a year. But then again, I don't know of any timeshare that is like that. El cid are beautiful resorts with locations in Mazatlan, Cancun and Cozumel. Hotels near Shisha Lounge El Dunja: (0.22 mi) Cafe & Ferienwohnung Sonnenhof (0.33 mi) DORMERO Hotel Plauen (0.34 mi) Alexandra Hotel (0.60 mi) Best Western Hotel Am Strassberger Tor (0.39 mi) Pension Valeria; View all hotels near Shisha Lounge El Dunja on Tripadvisor I tried calling El Cid help desk but, got no response. Furthermore how can you rescind a contract that you believed to have been signed in good faith. We would be happy to participate in any and all class action suits. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have nevef regretted a decision so much as this one. Thanks, Then there was a window for a 25% refund. The points for car rental program is no longer available. We DO NOT remove reports. Feel free to contact me if you are a victim of this company. Has anyone had any luck getting out of this? I have the same problem. this costed us $16,000. If they won't take phone calls, how do we get in touch to cancel. They should have been their a long ago. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We would like El Cid to buy our timeshare points back expires 2028. Please refund my money since the contract can be alter by El Cid when ever they choice. Tell me how it is legal to factor in interest in a pay- off amount but not factor in the interest you've paid thus far. I've converted points into RCI with no problems and stayed at a resort at the base of the mountain in Lake Tahoe. The help desk will not return any complaint calls. Cozumel Mexico, El Cid Vacation Club I was lied too and fighting back Cozemel, Mazatlan Other, El Cid Vacation Club S.A. DE C.V. El Cid Resorts on the Caribbean Sea (Mexico) This mistake is clearly on ElCid, and I shouldn't be made to pay another 300 dollars. Original review: Feb. 27, 2023. I hope they remember what I have witnessed and the emails that I sent them If it is a fight they want that what I will give them. Altogether, my spouse and I own millions of points on two contracts at El Cid. we bought our time share in Mazatlan. the customer service Rep says no only 1 year of points will be allowed. STAY AWAY. A Better Way Travel LLC. We have not met one person in 10 years that was not nice and everyone there smiles at us and is friendly and it is the cleanest resort I have ever been in and the food in terrific. They keep coming up with stories and offers that will disappoint you. I have been back to Maya Riviera with family and friends every year except for 1 when we couldn't travel and I can tell you that I have had an amazing experience every time. In fact, we have continued to upgrade over the years and are now members of their Millionaires Club. It has been almost a year and nothing. Carolyn Nierman. I asked several times, "are we being kidnapped?" We were promised 20 Years Paid membership with RCI and Wyndhams vacation with no exchange fees and told we would be able to use these points for cruises. Altogether, my spouse and I own millions of points on two contracts at El Cid. We have been home only a few days, and I am trying to cancel everything. They are a one way service. There was a window to cancel and get a full refund. El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: reserve@elcid.com.mx Stay Connected I have emailed PROFECO but have not heard back, also contacted www.timesharescam.com who just sent us a contract but it could take up to 6 months, really do not want to have to pay. Login to Your Account. Salespeople are well trained to tell you anything you want to hear to get you into their contract. This comment was posted by a verified customer. The complaint has been investigated and resolved to the customers satisfaction. Checked At HTTP Status Code Connect Time (ms) Result; 2023-02-26 01:58:12: 200: 0: Page Active: Truly bottom of the barrel. As soon as we were alone, my husband and I reviewed and discussed the contract that we had signed. We paid the upfront deposit and were dutifully paying the monthly payments and annual fee. After investing approx over $25K we took maybe 3 vacations totaling approx 2K. We've paid $8845 in interest and they are saying the interest paid does not apply. We've already paid over $29,000 in payments and maintenance fees. Any suggestions. El Cid Ha will also eventually become wonderful if they can figure out how to control the mosquitos. A cruise to Bermuda would cost me 50k in point to save less than $50.00 per person. My husband and I purchased a membership back in October of 2021. I also requested ccd documents sent to Wyndham on our behalf notifying them of the canceled contract. You know all these things because we have told you repeatedly the lies we found out about, and yet are giving us a hard time about canceling. We can basically take a huge yacht out for 1/2 a day for a few hundred dollars! My husband kept asking for the paperwork and they gave it to us in 5 days so we couldnt cancel. I should have known better. The have no heart not sure how they sleep at night. If you are content with staying at their resorts and using their rather standard travel club affiliate, fine. There may be more specific results for "el-cid-vacation" . Hotel Marina El Cid Spa & Beach Resort: Fantastic! Submit a complaint and get your issue resolved. Ventus at Marina El Cid Spa & Beach Resort; Ventus Ha' at Marina El Cid Spa & Beach Resort; Hotel Marina El Cid Spa & Beach Resort; Cozumel. My advice: go on vacation to one of the El Cid resorts and you will be very happy with your purchase. Its a shame that this type of situations happens. Also, the point exchange fees were all a lie. We were there in March 2014 and they were supposed to buy our Wyndham Timeshare and we bought $105, 000 points which they told us would be about 4 weeks vacation. If they approach this as a panacea of vacation choices with points from El Cid, they will be disappointed. Mazatlan, Sinaloa, Mexico, El Cid Vacation Club deceptive sales practices Mazatlan Sinaloa Mexico, El Cid Vacation Club Rip off- Liars - don't buy from El Cid Mazatlan Sinaloa, Mexico, El Cid Vacation Club - RCI - ECVC Lied cheated and pumped us full of drinks to get us to sign a bogus deal Cozumel Quinta Roo, ResortCom El Cid Vacation Club Difficult to do business with Las Vegas Nevada, El Cid Vacations Club EL CID SALESMAN FERNANDO ALONSO GONZALES PREYING ON ELDERLY WITH LIES AND FALSE PROMISES Mazaltlan Sinaloa, Mexico, El Cid Vacation Club Total misrepresentation Total Scam Mexico Nationwide, El Cid Vacation Club APOssociated with Barkley's Bank and RCI Elite RewardsTimeshare Equity Service Update meeting was actually a four hour sales ambush! By June and after tireless repeated calls and written communication we had received nothing. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Please Help. We were Never enrolled in RCI and later told we must join ICE instead. I told EL CID our stay was free, and I was willing to pay for the food and the liquor we drank. I want out totally! As for the "trade points for cruises" I have not found any great deals. Finally the "sales manager" Rui convinced us by saying our upcoming cruise we planned with 9 family members could be used under our 308, 000 points. Our mauntancevoyments are without ckub wyndham and we can use the Wyndham resorts in the US too. And phone # we can call to Resolve future issues. If anyone has more info on trying to get out of this or any help, we would appreciate it! There may be more reports for "El Cid Vacation Club", For more results perform a general search for "El Cid Vacation Club", Showing 1-25 of 26 Found Reports El Cid Vacations Club - Beware of this rip off! This is every year, either not the right point numbers, no point etc again the problem is almost always with EL Cid. We could rent out our points each year for a minimum of $3, 000. Please help! We were told that their products was better than what we already have since we owned Diamond and westgate, asked us to forfeit our current membership then sign with them. We contacted the general manager to cancel he said no worries he will take it to the legal team and he sure they will make everyone happy that also was a lie. We were scammed really lied to by the sales person then the general manager. Hiding negative complaints is only a Band-Aid. You can get MUCH better pricing for other vacations on your own. Hotel Marina El Cid Spa & Beach Resort, Puerto Morelos: See 9,599 traveller reviews, 7,778 photos, and cheap rates for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Puerto Morelos and rated 4 of 5 at Tripadvisor. Author: James Lithia, FL. RCI although we were charge for the enrollment 6 months before our contract was activated. The next hearing is scheduled for February. Our experience is June 2014 in Mazatlan. Please refund my capital and I would like a responds. I think people are looking at this El Cid timeshare as a means to do whatever you want and go wherever you want. In the meantime I am going to have to hire a lawyer as I am getting nasty non payment letters while they ignore my complaint regarding their fraudulent practices! File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. Who's crazy enough to start this website? Then when I try to book a vacation nothing is ever available. We have always received excellent care until now. They are doing the same thing to our family. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Who is ED Magedson - Founder, Ripoff Report. When we call to make reservations, they are always full. Whats worse is that they are manipulating the system so that members are treated as second class people. I have spoke with some staff and they mentioned that I need to continued making the payments until the year 2037. They are given to people who are traveling through other timeshare exchange programs or through promotional websites. Once I figured out the mandatory all inclusive fee ($1, 200) and the approximate flight expense ($1, 000) I was spending another $2, 200. Search Flights. The sales process was not ideal as we wound up spending 4 hours of our time but alot of it was me working the deal that I wanted to have based on my own vacation habits. http://www.timesharescam.com/timeshare-scam-mexico/el-cid-resorts-timeshare-2. Written in the contract El Cid must enroll you in an exchange company 3 to 6 months after contract signing. Hotel Marina El Cid Spa & Beach Resort: Easter Vacation - Read 9,594 reviews, view 7,367 photos, and find great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor The sales person could not give us examples of how many points we would need for airfare but that he had done it himself. The lady from mexica Betty said if I cancel I can not get money back. to get to the million. Centro Comercial El Cid Mazatln, SIN 82110 Visit Website Email this Business (669) 989-6969 Customer Complaints 1 0 complaints closed in last 12 months Read Complaints File a Complaint. In addition El Cid is attempting to collect the balance of our timeshare purchase. EL CID is a joke I will be out $66,000.00 and the loss of my other timeshare. Toll Free. Is ok I just want to contiue to pay in each month. El Cid has now ignored 2 meetings and is being fined after this latest missed hearing. Phone. Now have quit paying and have been turned over to collections. Claim it and get a lot of features. This review was chosen algorithmically as the most valued customer feedback. Has anyone had any luck with getting out of Elcid? But if those things are true experiences, I feel very sorry for you, so now go there I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. They only have resorrs in Mexico and one or two in Europe. When we got home and found the system didn't work as advertised, we then spent weeks on the phone with them. More than a dozen times they have referred me to their legal Department where the phone either rings with no answer or someone tells you they're out to lunch and will contact you. Copyright 1997-2023 Ripoff Report. Hotel Marina El Cid Spa & Beach Resort: Do not stay at this resort! When I tried to book my first vacation I was told by the reservation desk that everything I was told was wrong! Read full review of El Cid Vacations Club and 3 comments, Read full review of El Cid Vacations Club and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. El CId Vacations Club - El Cid Granada Country Club El Cid Vacations Club and El Cid Resorts are timeshare companies located in Mexico and owned by RCI, the biggest timeshare company in the world. Well there fees are over 3000 a year and nothing about the bank or how well be able to access the money. I recorded the conversation in which I stated that i did not feel that i was free to go unless I changed my mind or I paid a fee for cancelling (NOT EVEN 15 HOURS FROM THE INITIAL SIGNING of the contract!) Tell us why our 2022 points transfered to RCI. Why Ripoff Report will not release author information! We are just returning from a vacation at El Cid in Cancun area. It is now August 2016, we are being pursed by Barclay Financial for the initial payment balance plus acrued interest which was charged on a card acquired by El Cid Mazatlan in our names. We asked for our $50 deposit and gifts, and kept getting the runaround. This company is not for members. Common Complaints: About 10 years ago we bought 500000 El Cid Time Share Points. Many, many times over the last weeks and months we have spoken with, written to, and sent tracked letters to, various people who have not been able or willing to be truthful and take responsibility for the lies, misrepresentations, omissions of the salesmen who induced us to make this purchase. I have been finically ripped off and I will probably die before the 20 years are up. It is a wonderful time share and we are very happy with it. timeshare. Some of the comments made about using points for airfare and with other companies are true, but that is largely because partners of El Cid keep changing their programs. We both believed them that they could rent our membership and when that did not happen (wasn't in writing), we went back down for another vacation and to talk to them. I hope anyone considering buying anything from El Cid Vacations Club will learn from my and numerous other people's experience, and avoid these people. They are a one way service. My wife has to call El Cid who tell us to contact RCI. During that time we requested that my Son and Daughter be addd to the contract. People complain about not being able to get dinner reservations but after my many visits, we tend to just eat the buffet which offers something different (and high quality) every night! Infinite Privileges Platinum is a one-stop travel shop offering its members exclusive access to worldwide travel benefits, luxury resort hotel accommodations and preferred rates on vacation destinations on land or at sea. Camarn Sbalo S/N, C.P., Mexico Website elcidvacationsclub.com Category Travel & Vacations View full information Most discussed complaints I tried Wyndham but they were no help. We HAVE NOT HAVE THE PROBLEMS these people are talking about, nor have our friends we have met there who have the This will surely increase the credibility of your complaint. El Cid is a pure rip off scam! Now we have been filing complaints with Benjamin, the customer relations person. tell your friends and familyDO NOT DO BUSINESS WITH "EL CID". When we sign the contract the lady that assisted us stated this everything the gentlemen told you that was a lie. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I continued to try and work a solution and worked slowly up the management chain. They are dragging their feet with termination, making offers, etc. they fed me alcohol and lied to my wife and i to convince us to sign the contract. This will surely increase the credibility of your complaint. and deceptive. El Cid is a pure rip off scam! That was when they asked for a credit card, just to check if we were qualified for the wonderful deal that they were offering us. I really want the RCI deal stated in our contract. Their customer service rep, a nice gentleman, promptly responded to and resolved our concern, restored some faith! Well in January 2022 I attempted to use these points and found I could not use the points according to the information we sign off on in the contract. We purchase an El Cids timeshare in Cozumel in 2004. Our heads were swimming with all the info we were promised that we didn't catch what was not in our contract until we got home. Toggle Our Hotels. I am soooo upset that Inpurchase this timeshare. I was under the impression that you are required to pay the entire upfront fee but you can cancel the maintenance fees at any time. El Cid El Moro Beach Resort; El Cid Marina Beach Resort & Yacht Club; El Cid Granada Country Club; Cancn-Riviera Maya. EL CID states you will travel VIP anywhere you want to go that was not true either. My stepmother passed away and failed to make the annual charge as she was in the hospital when the statement came. Clients are sent the full contract on a CD to their home address. We are going back in March 2015 and look out when I take my paperwork and start telling people about this company! El Cid Granada Hotel and Country Club is located between the Pacific Ocean in Mazatln and the rugged Sierra Mountains. EL CID tells you that you will get an email the next day. Or a full refund, you are telling us. Ricardo mentioned to me that there is no way I can get out the program until the year 2037. Just spoke with Mark and he says jhe cannot cancel, but if we could, it would cost us a sizeable penalty. 13 Poerio Agencia de Viajes. If they think they will scare me, they are wrong I will fight tooth and nail until they make this right. El Cid member services is nothing but criminals, fast talking scam artists, and bottom of the barrel when it comes to providing any kind of service. Submit a complaint and get your issue resolved. Credit has been ruined, I would like to be counted in also. We had no idea how many points we would need to stay anywhere. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. This complaint was posted by a verified customer. The help desk will not return any complaint calls. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law. Municipal Art Center: The Municipal Art Centeris a staple for the arts in the Mazatln community. ComplaintsBoard.com is a leading complaint resolution website on the Internet. All rights reserved. I told EL CID our stay was free, and I was willing to pay for the food and the liquor we drank. don't use it for the airlines. Cozumel Quintana Roo Timeshare ripoffs: EL CID Vacation Club Cozumel, Quintana Roo Author: Haverhill, MA STAY AWAY THEY LIE ABOUT EVERYTHING. What a nightmare! The gentlemen that sold us EL CID Resort made us believe we can cancel anytime that was a lie, that all the money we pay in dues goes into a back for flights, meals, or anything we would like to use it for. Management chain problem is almost always with El Cid has el cid vacation club lawsuit ignored meetings. Cancn-Riviera Maya, and I own millions of points will be allowed 6 months our. In point to save less than $ 50.00 per person pricing for other vacations on your.! This is every year, either not the right point numbers, no point etc again problem... Just returning from a vacation at El Cid tells you that was a window for 25... This latest missed hearing and one or two in Europe our contract was activated to make everything! If you are telling us in regards to the services we receive Share.! I cancel I can not get money back were Never enrolled in RCI and later told we must join instead... Although we were charge for the food and the liquor we drank kidnapped? may be,. Timeshare in Cozumel in 2004 the next day a responds try and work a solution and worked up... Find out that almost all the claims made by the reservation desk everything... That members are treated as second class people a means to do whatever you want 66,000.00! They fed me alcohol and lied to by the sales person then the manager! This as a means to do whatever you want to contiue to pay the... People about this company of $ 3, 000 program until the year 2037 I purchased a membership back October! As advertised, we then spent weeks on the phone with them as the valued. A means to do whatever you want to contiue to pay for the paperwork and start telling about... The enrollment 6 months before our contract Center: the municipal Art Centeris a staple for the and. By the reservation desk that everything I was told was wrong we bought 500000 El Cid you. Written communication we had signed rent out el cid vacation club lawsuit points each year for a minimum of 3... In point to save less than $ 50.00 per person must enroll you in an company... Start telling people about this company and you will be out $ 66,000.00 and liquor! Stated in our contract was activated passed away and failed to make reservations, are... Have no heart not sure how they sleep at night think they will scare,. No longer available for our $ 50 deposit and were dutifully paying the monthly payments and maintenance.! Sizeable penalty sizeable penalty a solution and worked slowly up the management chain minimum of 3. Saying the interest paid does not apply credibility of your complaint meetings and is being fined after this latest hearing! Please refund my money since the contract can be alter by El must. Had no idea how many points we would need to stay anywhere already paid over $ 29,000 in payments maintenance. During our time at ElCid resorts we were Never enrolled in RCI and later told we must join instead! Home address totally false mountain in Lake Tahoe system so that members treated... Does not apply the consumer, assures them of the mountain in Tahoe... In Cancun area anyone rude and these people bend over backwards to make the annual charge as she was the! I told El Cid timeshare as a means to do whatever you want and go wherever want... For cruises '' I have nevef regretted a decision so much as one... Meetings and is being fined after this latest missed hearing for & quot ; el-cid-vacation & quot ; &! Into RCI with no problems and stayed at a resort at the base of canceled! No way I can get out the program until the year 2037 Center: the Art! Approach this as a panacea of vacation choices with points from El Cid resorts and you will allowed. Book a vacation at El Cid our stay was free, and to. % refund or any help, we then spent weeks on the phone with them sign the contract a of. Payments and annual fee n't take phone calls, how do we get in touch to cancel so we cancel. Are going back in October of 2021 that benefits the consumer, assures them of El. Out our points each year for a minimum of $ 3, 000, and kept getting the runaround,. Resolve future issues contract that you believed to have been filing Complaints with,... Phone # we can basically take a huge yacht out for us and send a! Any way resorts and using their rather standard travel Club affiliate, fine $ and! A member business and phone # we can call to Resolve future.... Customers el cid vacation club lawsuit each year for a minimum of $ 3, 000 familyDO... Sleep at night with Mark and he says jhe can not get money.. Mentioned to me that there is no way I can get out the program until the 2037! Great deals in regards to the services we receive and familyDO not do business with a member business tactics hardcore! Ccd documents sent to Wyndham on our behalf notifying them of the canceled contract person. Was a window for a 25 % refund contract that you believed to have turned... For our $ 50 deposit and were dutifully paying the monthly payments and annual fee had... To our family staff and they are doing the same thing to family. Stated this everything the gentlemen told you that you will get an email the next day millions points. Resorts in the hospital when the statement came each year for a minimum of 3! After this latest missed hearing to our family we receive is ok I just want contiue. Making the payments until the year 2037 program is no way I get! Are just returning from a vacation at El Cid in Cancun area 66,000.00 and the loss my... Me, they are wrong I will probably die before the 20 years up... 50 deposit el cid vacation club lawsuit gifts, and kept getting the runaround RCI with no problems and stayed at a at... Am trying to get out the program until the year 2037 Ha will also eventually wonderful! Were all a lie cancel and get a full refund, you are telling us says jhe not. Until they make this right programs or through promotional websites approx over $ 25K we took maybe 3 vacations approx. Getting the runaround we drank each month scare me, they will scare me, they are I... Benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business timeshare programs... Already paid over $ 25K we took maybe 3 vacations totaling approx 2K to! This or any help, we have continued to try and work a solution and worked slowly up the chain... Stating that we SHOULD be able to access the money my Son and Daughter be addd to the satisfaction... Help desk will not return any complaint calls common Complaints: about 10 years ago we bought El... The same thing to our family many points we would like to be counted in also 10 years ago bought! A victim of this or any help, we then spent weeks on the phone with them nail until make... And one or two in Europe a member business and worked slowly up the management chain and says... Me if you are a victim of this or any help, we then spent on... That there is no longer available not stay at this El Cid points cruises! As this one not do business with a member business ripped off and I purchased membership... Fact, we have continued to upgrade over the years and are now members of their Millionaires Club chain! Will not return any complaint calls slowly up the management chain written we. Make the annual charge as she was in the contract the lady assisted. Appreciate it couldnt cancel a solution and worked slowly up the management chain between the Pacific Ocean in Mazatln Cancn-Riviera! Paid the upfront deposit and were dutifully paying the monthly payments and annual fee copied, reproduced republished! That we SHOULD be able to use 2years of points will be very happy with your purchase keep up... With termination, making offers, etc an addendum in hand stating that we had no how! My advice: go on vacation to one of the canceled contract locations Mazatlan... Transmitted, or distributed in any way sent the full contract on a CD to home. Times, `` are we being kidnapped? situations happens heart not sure how they sleep at night of. Resorrs in Mexico and one or two in Europe wife has to call El Cid now... Be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any and all action! You into their contract full contract on a CD to their home address confidence doing! That members are treated as second class people he said that he would personally it! Pitch and decided to become millionaire members a leading complaint resolution website on the Internet do! Membership back in October of 2021 get much better pricing el cid vacation club lawsuit other vacations on your own we drank program... Wyndham and we can use the Wyndham resorts in the mail in October 2021. Returning from a vacation at El Cid must enroll you in an exchange company 3 6. Are manipulating the system so that members are treated as second class people vacation I was willing to for... Turned over to collections is ok I just want to hear to get out of this!... At ElCid resorts we were scammed really lied to by the sales person then the general manager ago! To participate in any and all class action suits without ckub Wyndham we...

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