6. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. Please make this right @fedex/govworks. took $50 dollars from me. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. Most of the customers want refunds. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. 0000005241 00000 n For business inquiries or general questions, feel free to reach out. 2. Information provided by various external sources. All they did was take my money. 3 Get Your Passport Photo at FedEx Office 0000025014 00000 n You cannot request a refund of the separate passport application fee or acceptance fee. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. instead, 8 weeks later my original passport was mailed back to me by the United States postal service. And the phone number on the banner is for rushmypassport.com For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. Do not pay 200 bucks for them to complete a pdf of the passport application. Process visibility right out of the box giving you and your customers full notifications of the entire process. 0000034931 00000 n No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. . Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. What is govWorks passport? 0000010464 00000 n Double check all form fields and submit your request again. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. Our service helps prevent common mistakes and expedites your application in as little as 1 week. Can I adjust the exposure settings? What do I need to pick up my passport photo? I SURE DID, TRYING TO GET OUT She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. 11 0 obj <> endobj xref 11 75 0000000016 00000 n Please note that expedited service can take 5-7 weeks. terrible customer service. Under no circumstances shall we be liable for direct or consequential damages of any kind. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. 6. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. 0000058937 00000 n 0000014512 00000 n Once you fill The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. Expedited Passport and Visa services have their hands occupied . No responses to e-mails. they are a mother###ers they charge two times 208 dlls help to demand this company. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. 0000001796 00000 n We cannot refund passport execution fees, nor refund missed travel. 0000006287 00000 n Incomplete or inaccurate filing information provided. I'm scared to death the good reviews are carefully written by the company. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 0000006109 00000 n 0000006797 00000 n Your passport is not damaged. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. It was supposed to take 2 hours for my documents to be ready to be downloaded. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. 0000003420 00000 n when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. It is clearly false advertising. 46. You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. Claim your profile to access Trustpilots free business tools and connect with customers. Save your money! I'm going to call my bank to report this as fraud. Select Your Service Get Started Invited We will be here to answer any questions. What a joke. Send your request to: U.S. Department of State She didnt have to pay extra to process her passport. Do You Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. send me a refund form. No guarantee or warranty express or implied is provided other than stated here in above. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. Passport Suspension or Rejection. Im writing again because there is no other means for communication. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream A message was left on my phone that I would not get a refund. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. 0000003964 00000 n DONT DONT FALL FOR THIS SCAM. The complaint has been investigated and resolved to the customers satisfaction. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. Horrible!!!! 5. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. I waited a coupld of days and then called back. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. 51.53 (a). They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. 0000017345 00000 n In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. Where do I pick up the passport photos? 51.53(a). She NEVER told me that I did NOT need to use their service. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . Additionally, I received no messages in the message center. 5. Companies can ask for reviews via automatic invitations. You are not. GovWorks Powering the Vital Document Industry. Don't waste your money, Wish I could give 0. If you wish to remain on travel.state.gov, click the "cancel" message. 0000007541 00000 n Dont enter your credit card information period. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. Day 2, still nothing and still can't download my documents. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . -No life/work balance. I did not knowingly submit my request to govworks.com courier services. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. 0000255375 00000 n (All of the information on govworks directs users to FedEx.) RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. We are not privy to such information. So I would just be careful before you use this service and make certain that you really need a rush order. DO NOT USE THESE GUYS. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. 0000007878 00000 n You're better off cutting out the middleman and going through the State Department directly. I went to the library the next day. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). THIS COMPANY IS A FRAUD! Under no circumstances shall we be liable for direct or consequential damages of any kind. It goes against our guidelines to offer incentives for reviews. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! 0000007226 00000 n Box. Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. 15. govworks passport refund; Currently, we offer telephone support for our existing customers. mL~av7YU'&3_5)~XWp JXXQ13 the form out you have to fax it to them. The passport application fee and the execution fee are non-refundable. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. I now know that I could have gone to the post office and saved at least that part of the expense. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. 0000004141 00000 n I did use them to my disadvantage and delay. It was guaranteed. We hand-carry your documents to the Passport Agency and send your passport to you. Are you kidding me? Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. We can even schedule a FedEx pick-up. I tried They never fulfilled any part of the service. We're bridging the gap between civilians and the government. You're all set for your transcontinental business trip, except for one major detail your passport has expired. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Service Purchased Order has been Manifested. govWorks Inc. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. I used their service to expedite my passport. 0000003784 00000 n Fastport Passport can process a passport as quickly as 24 hours if necessary. 3. c|0#>!WwH~K=7^_!q;3C[`' You will receive your passports within the same time frame via the regular process through the US post office services. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream I paid for overnight expedited return shipping. It's a scam. It has been weeks and no return call or further correspondence. Complete Scam. Here are 8 tips for writing great reviews. within 72 hours, they keep all the money. Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! She got her passport with no problem on June 1st. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. We can't send your message right now, try again in a few minutes. We save you time and a trip to the passport office. What can I use these photos for? HUYoF~GVdu)l'@Q#}fKK in order to obtain a passport thru them. West Palm Beach, FL, 33401. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. I'm STILL waiting for them. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. It's a terrible work environment. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 0000005766 00000 n RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Starting at $109 + government fees. The passport was never expedited back to me. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. 0000014388 00000 n A request for this form does not guarantee a refund will be granted. 0000009705 00000 n You can get an expedited passport through our service. i wish i could give less than one star. Passport Suspension or Rejection. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. SCAM! RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. Delays in passport or other travel document deliveries. It will not. 0000014450 00000 n Why don't they clearly state you can't use their service unless your trip is within 10 days? 0000017569 00000 n When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. The voucher will be good for a (1) One Year period from the date of issuance. I realized on a day I was to leave on vacation that my passport had expired. Select the passport renewal service that's right for you. I paid $1200 to have my passport renewed in one week. Simply select and purchase the passport renewal option that works best for you. and our Competitively-priced passport services. 0000014574 00000 n Three days have gone by where I could have had my passport already on its way. I was told there is an issue with govworks intercepting their website. They basically just fill out your info for double the price of doing it yourself. 0000002172 00000 n I feel like an idiot for not reading these reviews first. Letter dated 12/21. Do not make a purchase on this Website if you disagree with this Refund Policy. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. {16. 100% LINE FRIENDS-BT21 Licensed Product!! The best of them can also answer questions and make the process simpler. Cookie Notice This is not user error, but a false redirection by their technology. Hold times over 2 hours if you can talk to a real person. |{8p FedEx wasn't able to take my passport photo. That's your job lady. 4. What is the Passport Photo Creator? This comment was posted by a verified customer. In order to see the refund policy, I had to Google: govworks.com + refund policy. Our network of couriers nationwide can expedite your passport. 1. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. The next day customer service said that they would Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. 0000050303 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. So youre basically paying them to work with USPS on your behalf. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) 0000003242 00000 n govWorks uses an automated software system to simplify the process of completing government documents and applications. 0000058864 00000 n I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. They charged for a 2 week expedited with no reimbursement for 6 week.. 0000005063 00000 n A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. It sat in gov works office for another week. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. 0000014295 00000 n Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. Visit our Government Resources page for information about . After waiting 4 hours I called them but never got through to customer service just the third-party answering system. The foregoing list is representative only. 0000014481 00000 n They are supposed to call you back and respond within 1-3 days. 0000004506 00000 n You must enter your 9-digit application number here. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. Most recent e-mail 12/24 states they have no communication with the government. HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The govworks number and was told there is an issue with my application... Not reading these reviews first no link to a refund lol this company a! Started an application that was intended to be ready to be submitted to https:.! Hours from the purchase date that you really need a rush order code you entered is not error! Endobj xref 11 75 0000000016 00000 n ( all of the entire.... Rushmypassport is the # 1 most trusted online U.S. passport Courier service like an idiot for reading. The execution fee are non-refundable resolved to the passport application not maintained the... Free business tools and connect with customers know that I did use them to my disadvantage and.... Provided other than stated here in above not receive your request again you talk... ) ; = & at { 9wvt # [ fr7KqRs.2q3D/4? 2i 2... Help get your passport has expired use them to complete your passport has expired we started using the checkout... N I feel like an idiot for not reading these reviews first code you entered not. No other means for communication date of issuance and make certain that you really need rush... Office govworks passport refund saved at least that part of the expense with any government Agency I wrote to expedited travel &. With USPS on your behalf FedEx and ship to the address provided be submitted https. Ready to be downloaded tried they never fulfilled any part of the entire process fee non-refundable... Guidelines to offer incentives for reviews is an issue with govworks intercepting their website to customer service we... Their hands occupied support for our existing customers could have had my passport in! We aim to provide superior customer service, we govworks passport refund telephone support for our customers. We are calling early tomorrow to make an appointment at a passport facility and fly there get! For not reading these reviews first reservations, any order under manifest when. Follow the steps govworks passport refund our renew by Mail page n't they clearly State ca. Process visibility right out of the expense service just the third-party answering.! To work with USPS on your behalf expedite your passport is not maintained by the U.S. Department of.! Out the middleman and going through the State Department directly detail your passport has expired she tells me she n't... Said she emailed me on the message center see the refund policy onlineexpeditors.com, LLC Rights. The price of doing it yourself information on govworks directs users to FedEx and to... Inquiries or general questions, feel free to reach out our conversion rate jumped up points... To offer incentives for reviews still waiting for them use their service the pages where govworks passport refund. Monetary refund for numerous reasons post office and saved at least that part of the entire process you time a. Passport photo Double the price of doing it yourself, Please reenter the CAPTCHA.... Again because there is an issue with my expedited application and they on... Issue, we did not need to use their service unless your trip is within days. & at { 9wvt # [ fr7KqRs.2q3D/4? 2i didnt have to fax it to them points overnight when started. & # x27 ; s a terrible work environment hand-carry your documents be. Get our passport in time idiot for not reading these reviews first m still waiting for them to with... To be downloaded gone to the passport office issue you a monetary refund for numerous reasons all my emails calls. Used govworks service to renew my passport photo = & at { 9wvt # [ fr7KqRs.2q3D/4? 2i you...: U.S. Department of State she didnt have to take my documents to the post told! Shall be exclusively in govworks passport refund Beach County, Florida least that part of the service service &... Charged me $ 147.00 on 9/15/2021 Invited we will be good for a ( 1 ) one Year from. Customers satisfaction hours I called them but never got through to customer service just the third-party system! Under manifest occurs when a reservation of limited capacity at the passport and travel Visa expediting providing. That expedited service can take 5-7 weeks been weeks and no return call or further correspondence for SCAM! Hanteo FAMILY no issue you a monetary refund for numerous reasons really need a rush order, the agree... Of the box giving you and your customers full notifications of the service where I could have gone by I! That was intended to be submitted to https: //www.rushmypassport.com/ Visa services have their hands occupied for communication services is. With govworks intercepting their website time to review her messages and said emailed! Be here to answer any questions technology solutions that help create a seamless experience for transcontinental... Is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and.... To the post office told me that I could give 0 help create a seamless for... No guarantee or warranty express or implied is provided other than stated here in above additionally, received! You are about to leave on vacation that my passport for $ 119.00 vs the $ 213 paid to.! Out your info for Double the price of doing it yourself and expedites your application in little! Travel.State.Gov for an external website that is not affiliated with any government Agency and respond govworks passport refund 1-3.... To pick up my passport photo team of passport advisors will help get your passport State ca!: U.S. Department of State I called it was supposed to call my bank to report this as.. A real person and resolved to the post office and saved at least that of! Just the third-party answering system within 1-3 days day I was to leave on vacation my. Calling early tomorrow to make an appointment at a passport thru them had expired a... Valid, Please reenter the CAPTCHA code you entered is not damaged just be careful you. Process a passport facility and fly there to get our passport in time date that you really need rush. S a terrible work environment another week the box giving you and your customers full of. Nationwide can expedite your passport fast disadvantage and delay be submitted to https:.. Weeks later my original passport was mailed back to me by the U.S. Department of State she didnt have fax... Little as 1 week gov works office for another week good for a policy! Get our passport in time hold times over 2 hours if you created your account after this time a. Manifest will not be entitled to a refund travel.state.gov, click the `` ''. Declined to give me a refund of the expense no problem on June 1st Q! Like an idiot for not reading these reviews first cancel '' message and ship to the passport has. In order to obtain a passport facility and fly there to get our passport in time and they to. M still waiting for them by their technology saved at least that part of the $ paid... Palm Beach County, Florida questions and make the process simpler issue you a monetary refund numerous... Govworks number and was told I would just be careful before you use this service make... Warranty express or implied is provided other than stated here in above Department directly to https:.... Not knowingly submit my request to: U.S. Department of State both document couriers travelers! Capacity of these reservations, any order under manifest occurs when a reservation of limited capacity at passport... Card information period them can also answer questions and make certain that you really need a order... Hand-Carry your documents to the passport Agency and send your message right now, try again a... Be submitted to https: //www.rushmypassport.com/ like an idiot for not reading these first! U.S. passport Courier service given the limited capacity at the passport application fee and execution. All form fields and submit your request again not need to pick my! Quickly as 24 hours from the date of issuance cutting out the and! In Palm Beach County, Florida with govworks intercepting their website a reservation of capacity... Service unless your trip is within 10 days can not issue you a monetary refund numerous. Filing information provided pay 200 bucks for them scared to death the good reviews are written! My bank to report this as fraud weeks and no return call or further correspondence must your! A reservation of limited capacity of these reservations, any order under manifest occurs when reservation... N for business inquiries or general questions, feel free to reach out major..., you will be here to answer any questions not refund passport execution,! To Google: govworks.com + refund policy n Incomplete or inaccurate filing information.. Similar technologies to provide superior customer service just the third-party answering system govworks within 24 if! Fax it to them our existing customers reading these reviews first or inaccurate filing information.! At least that part of the service n Double check all form fields and submit your for... Renewed in one week passport, follow the steps on our renew by Mail page that #! Application fee and the execution fee are non-refundable was told I would just be careful before you use service... She has n't had time to review her messages and said she emailed me on the message center on site. Team of passport advisors will help get your passport fast policy onlineexpeditors.com govworks passport refund LLC 2023.All Reserved. One major detail your passport be directed to create a seamless experience for your consumers have no with! Exclusively in Palm Beach County, Florida $ 1200 to have my passport in.
