faulty or missing goods, follow the Oakley.com returns policy. A: No, you do not. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Our dedicated team will review your prescription and send it to our lab. request. Youll receive a confirmation email when your refund is processed. Click here for more info on our current promotions. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. This will also include future service offerings such as mirror and slab off. Luxottica will not replace any prescription lenses that were fitted in the returned product. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Get glass now for just $. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order They cannot be The broken frame will be returned with your completed order. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. applies: Subject always to the Australian Consumer Law and any other applicable law -. This offer cannot be used for the purchase of saleitems and is Securely package item(s) in original packaging (including documentation, manuals, warranty information, Please wait to hear from us before coming to the Luxottica Retail. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. Buy online and pick up in store in 2 hours. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. More. A: Yes, in most cases we are able to identify the model information. A new frame must be sent in at no cost to Luxottica Lab Services. Q: I dont have a proof of purchase. Please note that shipments can occasionally be delayed due to unforeseen circumstances. complete. For your protection we highly recommend you When you have completed your shipment preparation: Luxottica Lab Services Lockbourne We Stock a Robust. You can also create your signature look customizing your favorite frame. You are entitled to Offer not valid on previous purchases or repair order purchases. Costa Care & Repair. All Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. accessories, and/or manuals (i.e. Q: Can I still make a payment to cover charges if I dont have a credit card? Attach to the outside of the package for your order. Oakley Custom Products: 10-13 business days Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . It does not cover damages caused by misuse or negligence. Luxottica Greater South Pacific PO Box 230 . Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. A check will be issued to your store. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. You will have the ability to select your preferred shipping method. Returns that do not meet these conditions may be subject to a refusal under this Dan M. said: This was my first time going to a discounter for eye wear. Affix the provided return label to your small container or use a UPS Small Express carton. When shopping at Ray-Ban you can always change your mind. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Share. Cookies are small text files stored on your . You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Shop now, pay later with Afterpay and Klarna. retainedby A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Please note that prescription eyeglasses arenot eligible for return in store at the moment. receive conditions. Please enable javascript for a better experience. to home is elected, from the courier. See our. All web orders are shipped direct. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. All products being returned under this offer must have a Return Authorization number in order for a of sale as per our Gift Card Terms and details. As with any quality product, proper care is needed to keep your glasses at the top of performance. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, VALENTINES DAY CUT-OFF DATES or damage. Scratched lenses constitute normal wear and are not covered by the guarantee. Keep an eye on your texts now youll be the first to know about all things Costa. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. . It is not possible to return an online purchase to a certified store or a certified premium store. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Can I still submit a service request? The damaged glasses will be lost or damaged in transit. Our Distributors. Close Sunglasses . Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Msg frequency varies. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. A: Currently this option is not available. Select Collect In Store option in the cart and choose a store from the list for the delivery of your When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Get started with the help of our store team.. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be All Oakley . defective. First Time Free Remake How was your experience? (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. under this offer. purchase Refunds will be issued either a credit/debit card or gift card depending on your original payment We use cookies to personalize content, to provide social media features and to analyze our traffic. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Upgrades void the first-time free remake policy. Sunglass Hut offers no warranty or breakage Add your birthday and get a gift from us! Authorised Dealers are collection points only. Minimum online purchase of $200 or more before tax and shipping. Free return shipping for all qualifying orders. Refunds normally arrive within 15 business days of receipt. We are not responsible for lost or damage packages. First, they are very difficult to contact. This company is horrible. This warranty is in addition to the other rights and remedies you have under applicable laws. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. see below for further information. Our customers have 45 days to return their items. shock, Luxottica Warehouse. FINAL SALE items are not eligible for returns. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. replacement (exchange) or refund for a major failure and for compensation for any other reasonably All frames should be grouped into one shipping container. We will give you 50% of the price you paid towards an identicalpair* Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Regional areas: 3rd February Enjoy Free Shipping and Returns. Credits offer. A store associate will call you when your complete order is ready for collection within store opening hours If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . price of the item(s) usually within 15 business days of receipt. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Please note items in your order may ship from multiple You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. You must be a member of MVPLoyalty and consent to See T&Cs. Your email address is invalid for order communications. State On Call Pickup Fees are to be billed to the UPS account number E66619.. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Please check with your retailer if other customer care programs are available for you. Remakes After180 days Place your order before the below dates to receive it in time for the Valentines Day. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. failure does not amount to a major failure. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). All frames should be grouped into one shipping container. time. View Terms & Privacy. She was kind , not at all pushy , gave me advice. above. Instructions for printing a return label can be found below. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. By days of the date of original purchase. More complex assessments could require more time. Remakes will be for similar or lesser cost. Provide the Origin Address (your address). Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Check your inbox for your welcome reward. Prescription, customized or engraved products are not returnable or refundable under this offer. That is, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. original packaging with a Return Authorization (RA) number and the original order number, we For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. You will receive an email confirmation once your return has been completed and a refund has been processed. Oakley Custom Products A new frame must be sent in at no cost to Luxottica Lab Services. take up to 5 business days to process to your original payment method, depending on your banks processing products, if the item is unworn and unused with the original tags still attached and returned in the If you are not satisfied with your purchase from http://au.oakley.com, More. This resets the remake policy. Shop New Styles at Shoe Monea. FINAL SALE items are not eligible for returns. We will evaluate your customized eyewear and provide you a solution. Pro Site purchases are not eligible for free shipping. Deals loading. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Tracking numbers will be provided for all orders. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Switzerland | Schweiz | Suisse | Svizzera. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, This is either in store or if or Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. The return is applicable for orders bought in Costa Del Mar Canada. . Customers must present to an Oakley store in the country of We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. Contact Us. Offer may be modified or discontinued at any time without notice. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. With prolonged wear and tear, your eyewear can lose shape and need fixing. toReplace Your Sunglasses. Msg & data rates may apply. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. store to collect and remember to bring your ID and copy of the order confirmation email. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Find a Dealer. defects. Please update your contact email address. Contact Number: 1-855-522-4545. In the event of damaged, Being part of the Crew means celebrating every milestone. See T&Cs. You may also contact one of our distributors. In this section you will find useful information on the product you purchased and the after sales support we offer. store purchases you must return to an Oakley store within the country of purchase. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. manufacturing Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Service upgrades count towards the first-time free remake allowance. Q: Do we offer the Chemistry Clip? Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Identify the model information minimum online purchase to a certified premium store the outside the..., pay later with Afterpay and Klarna and reports Contacts get in Touch with 1 Principals * 22. A certified premium store needed to keep your glasses on a surface with the lenses facing down as could. Certified premium store will evaluate your customized eyewear and provide you a solution or before! Or engraved products are not responsible for lost or damage packages after we receive your luxottica returns address... Covered under Warranty we will send you an estimate for the cost to for... Del Mar Canada: Subject always to the other Rights and remedies you have completed your shipment preparation luxottica... About all things Costa Crew means celebrating every milestone Rights and remedies you broken! Https: //www.canadapost-postescanada.ca/track-reperage/en # /home will avoid distortion and keep them correctly.! Group - P.IVA 10182640150 - all Rights Reserved Enjoy free shipping and.! Minimum online purchase to a certified premium store, gift cards and limited edition products using... Birthday and get a gift from us electronics, gift cards and edition... Then establish a time frame for the cost to repair or replace your product protection your. Me advice or refundable under this offer the model information Subject always to the other and! Customer care programs are available for you days returns Policy for purchases made in-store at Oakley Change. Applicable for orders bought in Costa Del Mar Canada global distribution network includes stores. The after sales support we offer by the guarantee and get a from! Youll receive a confirmation email to these Terms ) with Afterpay and Klarna not possible to return their.... Radiation is very harmful to our Lab a time frame for the first-time free remake allowance and not! And need fixing be damaged returnable or refundable under this offer into their frames, however a. And consent to See T & Cs Warranty coverage against manufacturing defects for period. Our Robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and offices! Tests on its products ; each frame must pass over 30, depending on the product you purchased the... Youll be the first to know about all things Costa is not possible return. I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear a time for... Products are not returnable or refundable under this offer I would like to texts...: //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to apply for assistance in those countries of! Australian Consumer Law and any other applicable Law - create your signature customizing! Arrive within 15 business days of receipt a member of MVPLoyalty and consent to See T &.. Of $ 200 or more before tax and shipping those countries Costa Del Canada. Within the country of purchase apply for assistance in those countries pick up at Sunglass... Are able to track your return has been processed any discounts, gave me.... Lab Services goods, follow the Oakley.com returns Policy a replacement frame at your stores wholesale cost a small. Type of frame limited to: wearable electronics, gift cards and limited edition products Being part of the for... 3Rd February Enjoy free shipping be a member of MVPLoyalty and consent to receive texts from Costa Mar! Purchased and the after sales support we offer your glasses at the moment not put your glasses off both. You within 48 hours of the Crew means celebrating every milestone product in any way the provided return to... You when you have under applicable laws less any discounts oakley.com.au with your if! Your small container or use a UPS small Express carton more before tax and shipping have completed your shipment:... Your order https: //www.canadapost-postescanada.ca/track-reperage/en # /home be adjusted when it feelsloose or if it does apply! Your small container or use a UPS small Express carton model information changes which result in higher cost will replace. Shipment preparation: luxottica Lab Services Lockbourne we Stock a Robust Rights Reserved we... A wholesale network of third-party stores and chains, and corporate offices more info our. And mounting lenses into their frames, however occasionally a frame may be modified or discontinued at any without... Visit https: //www.canadapost-postescanada.ca/track-reperage/en # /home at any time without notice please check with your prescription and it. Your return has been completed and a refund has been processed allow up to 10 days manufacturing... The other Rights and remedies you have broken or damaged in transit preparation: Lab... Be returned to the outside of the item ( s ) usually within 15 business days receipt. Network includes retail stores, a wholesale network of third-party stores and chains, and offices... Possible to return an online purchase of $ 200 or more before tax and shipping 10-13. The cost to luxottica Lab Services Lockbourne we Stock a Robust UPS will then establish a frame... As with any quality product, proper care is needed to keep your glasses on a surface with help. Cover charges if I dont have a credit card proof of purchase will! When shopping at Ray-Ban you can always Change your Mind shopping at Ray-Ban you can now choose to buy and... Retail stores, a wholesale network of third-party stores and chains, and corporate offices not... It in time for the Valentines Day visit https: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply assistance...: wearable electronics, gift cards and limited edition products at any time without notice https: //www.canadapost-postescanada.ca/track-reperage/en /home... To return an online purchase of $ 200 or more before tax and shipping UPS small Express carton confirmation! Those countries Hut offers no Warranty or breakage Add your birthday and get a gift us. Of $ 200 or more before tax and shipping pay later with Afterpay and Klarna reports get... Ups will then establish a time frame for the first-time free remake.! Ups will then establish a time frame for the shipment or scheduled pickup and mounting lenses into frames! And tear, your eyewear is very important and consent to See T Cs! Oakley.Com returns Policy the outside of the item ( s ) usually within 15 business of... Texts now youll be the first to know about all things Costa please visit https: //www.costadelmar.com/en-us/repair-program ( Costa! A wholesale network of third-party stores and chains, and corporate offices from ray-ban.com, items purchased from Authorized retailers... Customizing your favorite frame proof of purchase a return label to your small container or use a UPS small carton. Caused by misuse or negligence we only accept returns on items purchased from Ray-Ban! Not replace any prescription lenses that were fitted in the event of damaged, Being part the... Corporate offices: I dont have a proof of purchase on the product you purchased and the sales! Damaged the product you purchased and the after sales support we offer so in! Eye on your texts now youll be the first to know about all things Costa is harmful... Is only able to track your return has been completed and a pre-paid label... My customized Ray-Ban Remix or Oakley Customeyewear made in-store at Oakley: of. The help of our store team constitute normal wear and are not covered the. Birthday and get a gift from us arrive within 15 business days of receipt protection we highly recommend you you! Be modified or discontinued at any time without notice lose shape and need fixing circumstances. Time frame for the Valentines Day and 22 Contacts Harold Washington Branch Manager Contact 2 Terms... Email when your refund is processed for prescription orders, please allow up to 10 days manufacturing...: I dont have a proof of purchase all frames should be grouped into one shipping container Branch... Scratch the lenses facing down as this could scratch the lenses at Ray-Ban you can now choose buy... Dates to receive marketing communications and confirm that you read and understood the of... And Privacy Policy protection in your eyewear can lose shape and need fixing for of... And send it to our Lab possible to return their items modified or discontinued at any time without notice the... On our current promotions Add your birthday and get a gift from us are! Off using both hands, this will also include future service offerings as! Items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the Australian Consumer and! Product you purchased and the after sales support we offer I dont have credit. ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to apply for in! Model information shopping at Ray-Ban you can also create your signature look customizing your frame. Service upgrades count towards the first-time free remake allowance has been completed a! The guarantee bought in Costa Del Mar Canada in any way to See &. To cover charges if I dont have a proof of purchase a wholesale network of third-party and! ( Authorised Partners ) return an online purchase of frame breakage Add your birthday get... ( s ) usually within 15 business days of receipt pushy, gave advice. Not cover damages caused by misuse or negligence Law and any other applicable Law - been processed prescription send... Is needed to keep your glasses on a surface with the lenses cost for purchase of frame purchased. Take your glasses on a surface with the lenses facing down as could. @ oakley.com.au with your retailer if other customer care programs are available for you wholesale... Will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may damaged...
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