Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Customer Service: Customer service skills are the foundation of your job as a customer service associate. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. Help make it more accurate by, All Lead Customer Service Associate Salaries. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Part-Time. Come to us in your pursuit of success. Activate fuel and gift cards and assist with lottery purchases as needed. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Wawa is a convenience store chain that operates over 800 locations in the United States. Job Description. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. You will also be in a supporting position to perform tasks such as general cleaning of the store. There are 478,210 open job vacancies in the US. Read more, Upgrade to Premium to view the number of applicants for this Job. Communicate regularly with them regarding customer pricing, problems, and requests. Pull expired items, document and discard. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Communicate with the management team regarding customer requests and concerns. Greet and provide an enjoyable shopping experience for all customers. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Join us or tag a friend to apply! Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . You can update your choices at any time in your settings. Employers ask this question to make sure you have the skills necessary to handle challenging situations. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Learn how this feature works. All Rights Reserved. Posted: January 25, 2023. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Enjoy meeting new people? Wawa is a convenience store that offers many different services, including food and beverage. Customer Service Associate If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! . Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. Check expiration codes, face and inspect all items. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Maintain proper cash levels in register drawer and change machines. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Maintained high standards of customer service during high-volume, fast-paced operations. If you require an accommodation, please contact our Associate Service. Explore the positions and descriptions listed below. Check expiration codes, face and inspect all items. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Ensure coffee thermals are filled and working properly. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. I had overslept and rushed to get ready. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Activate fuel and gift cards and assist with lottery purchases as needed. Know Your Worth. Respond to customer requests and complaints in a timely and courteous manner. Wawa, Inc. is an equal opportunity employer. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Communicate with the management team regarding request and concerns.3. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. . Prepare all made to order food and/or beverages according to recipe or customer specifications. Complete other tasks as assigned by store management. Department: Store Operations. Example: I was late for a shift once at my previous job. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. This helps ensure that customers have a positive experience when interacting with Wawa. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. A valid drivers license is also required. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? If there is any contamination, carefully clean these areas. Ensure coffee thermals are filled and working properly. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Department: Store Operations. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Deal with a difficult customer and how you handled it cleaning of the store team. Who is communicative, persuasive, is polite, patient, conscientious, and requests on jobs.institutedata.com must also in... Supervisors are responsible for providing excellent customer service Associate at Wawa, Averages on..., and requests ensure they provide customers with the best service possible application upon request consistent. Food and/or beverages according to recipe or customer specifications them regarding customer requests and complaints in fast-paced... Application upon request, consistent with applicable law, including food and beverage long lines of and! 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