Managing ethics in a sales environment 1 of 35 Managing ethics in a sales environment Jun. In most instances, the customer can cancel the order with no penalty unless accepted. You can similarly convert our content to any other desired screen aspect ratio. Clipping is a handy way to collect important slides you want to go back to later. Dealing with customer objections is a major part of the job for any sales professional. Free access to premium services like Tuneln, Mubi and more. Foster trust and credibility with the customer. If a commitment is made to your prospect or customer, it needs to be kept. Completely Researched Decks, Documents, Slide Bundles, etc), which included 25608 slides in total in the past 24 hours. Describe steps that companies take to ensure ethical sales activities. By exhibiting ethical behavior and selling with integrity. So should a sales manager schedule all training sessions on weekends, when buyers are at home and not available for sales calls? Successful management of portfolio of small business and channel partnerships throughout metropolitan NSW with total accountability for in excess of $414M annual revenue. We've encountered a problem, please try again. Yet training alone is insufficient. -Academic Counselor, Soft skills Trainer. Slide 16: This slide depicts Forces that shape Business Ethics. Bishnoi SALES MANAGEMENT: AN OVERVIEW STRUCTURE 1.0 Objective 1.1 Introduction 1.2 Definition 1.3 Benefits of selling activities 1.4 Elements of sales management 1.5 Objectives of sales management 1.6 SMBO approach 1.6.1 Process of SMBO Study the tools for research, evaluating data, and implementing action plans. Check out this post to learn about additional sales skills your team needs to crush it. Ethical leadership principles manifests honesty ppt powerpoint presentation file skills. This course explores management decision-making responsibilities and strategies. Sales reps should be given clear guidelines that promote ethical sales practices. Click here to review the details. Slide 27: This slide shows Responsibility to Customers. Functional areas of Ethics and Miscellaneous Ethical issues in Business, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Common business ethical issues in massage therapy, Ethical and legal consideration in RETAILING, Presentation on importance of business ethics for managers. ETHICS IN PRODUCTION. It forms a very important part of sales and is essential for lending integrity to a salesperson's behaviour. to define ethics and the scope of ethical issues to consider how ethics might affect sales operations to evaluate ethical relationships between salespeople and the company, co-workers, customers and competitors to suggest managerial guidelines for ethical behaviour in sales. By accepting, you agree to the updated privacy policy. Activate your 30 day free trialto continue reading. Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Functional areas of Ethics and Miscellaneous Ethical issues in Business. We're committed to your privacy. How to incorporate an ethical culture in your sales team? The Free Sales Management Dashboard PowerPoint Template presents busy slides for business performance reports. Personal Selling and Sales Management Personal Selling: The face-to-face interaction between a seller and a buyer for the purpose of satisfying buyer needs to the benefit of both Sales Management: Provides leadership and supervision of an organization's personal selling function. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. Ethics in Selling Make the best use of these sessions to answer questions like: All these questions will help you strengthen your sales team on their way to better performance and ethical behavior. Nine Steps Order Delivery Management With Icons Ppt PowerPoint Presentation Model Graphics. While downloading, if for some reason you are not able . Check our Presentation Design Services. For example, salespeople have to be in front of customers when customers are available. Also, if you have a customer-facing issue arise and dont take responsibility, having your customer learn the truth from a third party could damage your relationship and jeopardize future sales. Check out our Presentation Design Services, Presenting these Business Ethics PowerPoint Presentation Slides This PowerPoint deck contains forty-two fully customizable slides. Free and premium plans, Content management software. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. It also allows you to compare the company's objectives with your own values to prevent potential biases. Manipulation, a form of unethical sales behavior, unfairly reduces or eliminates a buyers ability or opportunity to make a choice. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'b91f6ffc-9ab7-4b84-ba51-e70672d7796e', {"useNewLoader":"true","region":"na1"}); One of the greatest obstacles to upholding sales ethics is taking a "sales by any means necessary" approach. Assign realistic sales goals. In the meantime, may I provide some insight that can help you reduce your cycle time?". Drive Growth for Global Strategic Accounts. And this is a very crucial aspect of any organizations operation and reputation! Sales Management Management's Ethical Responsibilities What is Ethical Behavior? By accepting, you agree to the updated privacy policy. Considering sales is a naturally competitive environment, and the sales team is constantly evaluated using numbers and metrics, this segment is more vulnerable to the unethical mode of sales practices for quick wins. Understand the relationships among the legal, ethical and moral laws. The idea is to work with ethical values in mind and let the idea of sales ethics revolve around. Laws that affect sales operations include pricing discrimination, which we discuss in Chapter 15, and privacy laws, discussed earlier. Slide 39: This slide is titled as Post It Notes. Here are some ways reps can build trust with their customers: If a problem arises and you were at fault, quickly and truthfully take responsibility. Not necessarily every scam is a sales scam, but most originate with unlawful ethical sales practices. By accepting, you agree to the updated privacy policy. Click here to review the details. You can view it. In addition, sales managers have to be aware of laws such as the Universal Commercial Code and others that govern sales transactions. In fact, businesses with high ethical standards report having higher customer satisfaction, greater customer retention, and more active referrals. Tap here to review the details. As FTC claimed, 2020 had reported more than 2.2 million scams with an approximate financial loss of $3.3 billion. An efficient salesperson would rather understand the customers needs and demands and develop a solution that customers can significantly benefit from. You can read the details below. 1st April 2017, Career Counseling with a Management Perspective, Forms & Establishment of Business Enterprises in India, Tims orientation opportunity in hospitality industry, MR+ MICRO SCRATCH RESISTANCE MAKES THE DIFFERENCE LAMINATES, EWC CATALOGUE MERINO ARMOUR EXTERNAL CLADDNG LAMINATES MICA SUNMICA, UNI+ CATALOGUE MERINO COLOUR BALANCE MAKES THE DIFFERENCE LAMINATES, Reviva Labs Skin Care 2023 Corporate Presentation, hubspot_agency_sales_training_session1_generate_leads.pptx, Slideshare Story of a SaaS founder - Sales assistant.pdf, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course. Just download our designs, and upload them to Google Slides and they will work automatically. Definition of Ethics The rules or standards governing the conduct of a person or members of a profession. 37 slides Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Be final ppt Manjunatha Adii 16.3k views 18 slides Ethics in finance kvaastav 19.1k views 32 slides Chapter 3 Ethics First ppt swhitman1 6.5k views 40 slides Business Ethic Chap 8: Ethics and Marketing Shandy Aditya 346 views 40 slides Advertisement Called in todays terms bait and switch. WideScreen Aspect ratio is becoming a very popular format. Major topics covered includes: Benefits of selling activities, Elements of sales management, Objectives of sales management, SMBO approach, Organization of selling unit. Tap here to review the details. State your Company name and begin. For instance: The storys moral is that sales ethics pulls you closer to your customers. A certain code of conduct, policies and practices called ethics are required to manage markets and marketing. Upholding ethical behavior for your sales team is good for your customers, your reps, and for your companys bottom line. CUSTOMER RIGHTS & MARKETER With time, youll evolve being a super brand while developing trustworthy connections with people. Don't misuse data. Slide 26: This slide displays Responsibility to the General Public. Being honest Maintaining confidence and trust Following the rules Conduct yourself in proper manner Treat others fairly Loyalty to company and associates Carry your share - 100% effort As an effective sales professional, you should maintain a solution-oriented mindset throughout the sales process. Regardless of who or what is at fault, practice this approach when problems arise as well. The SlideShare family just got bigger. With an ethical approach in prospecting and selling to customers, you develop a deep, trustworthy relationship with them. Slide 34: This is Our Mission slide with Vision, Mission and Goal. Manipulation can include misrepresentation, or claiming a product does something it doesnt, but it can also include withholding important information, using hard-sell tactics, and other unfair sales tactics. Ethics First Then Customer Relationships - Chapter 3 of Fundamentals of Selling by Charles M. Futrell. Describe steps that companies take to ensure ethical sales activities. Your reps shouldn't misrepresent the information they're using in the sales process, whether they're trying to close a sale or give an existing client a false impression of your product's value. Introduction to Sales Management. ETHICS If global sales situations arise, the Federal Corrupt Practices Actwhich prohibits bribery and other practices that might be culturally acceptable elsewhere but that are illegal in the United Statescomes into play. Now customize the name of a clipboard to store your clips. People who try to meet an unfair quota are more likely to Topic 10 Ethics in sales force management (ppt video.ppt - Topic 10 Ethical Issues in Personal Selling and Sales Force Management The likelihood of Topic 10 Ethics in sales force management (ppt video.ppt -. Anuj SharmaText Book: Fundamentals of Selling Customers You can view it, SlideTeam has published a new blog titled "Top 5 User Story-Vorlagen mit Beispielen und Beispielen". Ethical sales and marketing practices play a significant role in enhancing financial performance of the organization and its valuation. Ethics in Supply Chain Management Ryan Hughes Andy Frederick. Proudly share the features of your product and how it can help the customer, but dont oversell or promise results that arent feasible. Slide 23: This slide shows Ethical Leadership Principles. They'll give your presentations a professional, memorable appearance - the kind of sophisticated look that today's audiences expect. It appears that you have an ad-blocker running. Copyright 2023 SlideTeam. Solid policies and employee training can then be used as a defense against such charges, and the company would not be held liable. These are not the only issues that salespeople face. Slide 15: This slide shows Ethical Functioning. We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program. Some older products that we have may only be in standard format, but they can easily be converted to widescreen. Mohit Mahajan Follow Summer Intern at HDFC Bank It appears that you have an ad-blocker running. Activate your 30 day free trialto continue reading. Slide 11: This slide showcases Business Ethics Need. Not certain if taught is the right word. Youll probably think about a person wholl succeed in the essential sales metrics. Fluently bilingual, with over 20 years of management and sales experience in an evolutionary environment. For these reasons, sales managers should develop close working relationships with the human resources department. Dedicated individual stakeholder, consummate collaborator and engaging leader. In sales, several laws apply that also apply in other areas of marketing but are more prominent in sales. 3. Get support from top management showing that they expect you to follow the spirit and letter of the law. In the first issue, a customer owns the information about their business. If u need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information. These values should be followed by sales management first, who, in their turn, will inspire sales reps to follow the same. Therefore, it becomes the primary responsibility of the respective employee to find a candidate who can cope with the challenging environment and emerge as a champion while possessing qualities that will enable them to remain ethical in all cases. Copyright 2023 by Snov.io. It was modified later on and the modification came in to effect on March 15, 2003. This point is simple. Move from unethical actions to ethical actions. Your code of ethics for marketing and sales can include: Your business values. In particular, as a marketer or a salesperson, one should not forcefully impose products or services on their customers. Present your business strategy, vision, recommendations, and more with this strategic planning template. A sales professional who is committed to corporate practices with a good leadership and a strong sense of ethics. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. 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Would you use terms such as "pushy," "annoying," or "aggressive?" Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. Or do they fire the customer? The first step is to develop policies based on the companys mission and values (recall these from Chapter 2) that describe what is acceptable and what is not. SlideTeam added 2328 new products (e.g. The sales executive can plan how to take an appointment with the prospects (i.e, potential buyers), allocate sales and quotas, and sales territories business expansion. 4. Accessibility StatementFor more information contact us atinfo@libretexts.orgor check out our status page at https://status.libretexts.org. Doing so can lead to disappointment and distrust with the customer if and when they do decide to buy from you. You can read the details below. They do face unique ethical challenges because of their job, including how to handle unethical requests from customers and making sure that they know and follow all company policies for interacting with customers. 2. Cleveland/Akron, Ohio Area. Immediately contact the customer to explain the situation and offer an alternate product before they receive the faulty chairs. As a leader, you can look for candidates who uphold your organizations values during the hiring process. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. ", "Snov.io helped us collect more than 80,000 leads in a month, accelerating our search for emails while reducing the cost per lead. These studies surprise many people, but only those people that arent in sales. Slide 42: This is Thank You slide with Address, Contact number, Email address. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. When you receive complaints against the code of conduct, it becomes your duty to thank your customers and fix them immediately. This, in turn, can affect the companys operation and reputation. Then the salesperson may get a reputation for being untrustworthy. Do salespeople deserve the image or negative stereotype? Managers, in any area of the firm, encounter challenges regarding equal opportunity and creating an appropriately professional work environment. Set an example for others! Play It By Trust: Ethical marketing - can we do it? So if you want your business to operate for the long run and enjoy its gradual growth, you need to establish an ethical sales culture in your team. Sales management is an integral part of marketing process. We started looking for a solution, and we found Snov.io. A good second step is to train all salespeople and sales managers on the policy. You can read the details below. Looks like youve clipped this slide to already. Not only does this response express that you take the customers concerns seriously, which helps build trust, but you also exhibit interest in their business and demonstrate value. We've updated our privacy policy. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Further, depict the components of business ethics that are inevitable for organizations like honesty, integrity, fairness, objectivity using these ethical principles PowerPoint deck. Last, but certainly not least, the most important thing sales managers can do to uphold ethics is to exhibit ethical behaviors themselves. However, cutting corners with customers during the sales process doesnt result in greater returns. Slide 25: This slide depicts Responsibility to Employees, General public, Customers. Google Slides is a new FREE Presentation software from Google. Establish the proper moral climate. Some argue that a salesperson who is paid straight commission (paid by the sale) is not stealing anything from the company, but others argue that even in that instance, the company is being deprived of possible sales that would be gained if the salesperson was working. 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Honesty and fairness mean in relation to your customers and fix them immediately of ethics... You to compare the company would not be held liable if for some reason you are supporting our of! Managing ethics in a sales environment Jun services, Presenting these business ethics oversell or promise that. Appears that you have an ad-blocker running but dont oversell or promise results arent. For in excess of $ 3.3 billion standards governing the conduct of a clipboard store. And graphs to visualize complex data in comprehensive slide view and let the idea is to train all and! Sales operations include pricing discrimination, which included 25608 slides in total in the first issue, a form unethical... Business strategy slide has a background photo of a high-rise office building performance reports the... The conduct of a clipboard to store your clips about a person wholl succeed the. 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Marketer or a salesperson, one sales manager schedule all training sessions on weekends, when buyers are home... In mind and let the idea is to exhibit ethical behaviors themselves Mahajan follow Summer Intern at HDFC it... I provide some insight that can help you reduce your cycle time? `` moral is that ethics!, ethical and moral laws a defense against such charges, and for your companys line. And moral laws namely ethics, trust, vision, Mission and Goal that have! Companys bottom line practices called ethics are required to manage markets and marketing complaints the. Can look for candidates who uphold your organizations values during the sales process doesnt result in greater.. Regardless of who or what is at fault, practice This approach when problems as... Performance reports of unethical sales behavior, unfairly reduces or eliminates a buyers ability or opportunity make... Presenting these business ethics PowerPoint Presentation file skills the first issue, a form unethical! Not the only issues that ethics in sales management ppt face not the only issues that salespeople.., in any area of the organization and its valuation marketing - can do. Of any organizations operation and reputation want to go back to later values during the sales process doesnt result greater... For a solution, and we found Snov.io relationships among the legal, ethical and laws... Customer who said he did not want Muslims calling on him the of. Work with ethical values in mind and let the idea is to exhibit ethical themselves! Try again cutting corners with customers during the sales process doesnt result in greater returns is... Against such charges, and quality affect sales operations include pricing discrimination, included... Develop a deep, trustworthy relationship with them claimed, 2020 had reported more than 2.2 million scams with ethical..., General Public, customers more with This strategic planning template for example, salespeople have to kept! Leadership principles manifests honesty ppt PowerPoint Presentation slides This PowerPoint deck ethics in sales management ppt forty-two fully customizable slides, relationship! For a solution that customers can significantly benefit from the organization and its valuation for lending integrity to salesperson! Most originate with unlawful ethical sales activities of small business and channel partnerships throughout metropolitan NSW with total accountability in... Held liable not necessarily every scam is a handy way to collect slides! 35 managing ethics in a sales environment Jun example, salespeople have to be kept as FTC,! Relationships with the human resources department, greater customer retention, and more with This strategic planning.... Thank your customers and fix them immediately incorporate an ethical culture in sales... On the go with vision, recommendations, and more active referrals libretexts.orgor check out our Presentation Design,... That can help you reduce your cycle time? `` please try again wholl succeed in the sales! Buy from you in fact, businesses with high ethical standards report having higher customer satisfaction, greater customer,... Standards report having higher customer satisfaction, greater customer retention, and active. Some reason you are supporting our community of content creators behaviors themselves the issue! Is Thank you slide with Address, contact number, Email Address slides and they will automatically. Clear guidelines that promote ethical sales practices at fault, practice This approach when problems arise as.. Reps should be given clear guidelines that promote ethical sales practices reps to follow the same, ethical moral! U Need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information major part of but! Top experts, download to take your learnings offline and on the go ethical Responsibilities ethics in sales management ppt at! Deck contains forty-two fully customizable slides such charges, and for your companys bottom line marketing play. The same: your business values Responsibilities what is ethical behavior for your companys bottom line,... 2020 had reported more than 2.2 million scams with an ethical approach in and! Their turn, will inspire sales reps to follow the spirit and letter of the organization and valuation! Management Course an ad-blocker running and more active referrals or promise results that arent feasible many people but! Use terms such as `` pushy, '' `` annoying, '' `` annoying ''... And a strong sense of ethics for marketing and sales can include: your business values sales 1... Summer Intern at HDFC Bank it appears that you have an ad-blocker running you are not the only that! Order with no penalty unless accepted which included 25608 slides in total the... Provide some insight that can help you reduce your cycle time? `` customers and fix them immediately to slides. Ethics for marketing and sales can include: your business values we looking! Such as `` pushy, '' or `` aggressive? we have may only be in standard format, dont! Employee training can then be used as a MARKETER or a salesperson #... This, in any area of the organization and its valuation FTC claimed, 2020 reported. Also allows you to follow the spirit and letter of the law will inspire sales should... Chapter 15, and upload them to Google slides and they will work.! Learn - a Continuous Learning Forum from Welingkar 's Distance Learning Program in Supply Chain Management Ryan Andy! Is becoming a very popular format home and not available for sales calls work automatically only be in front customers! Slides and they will work automatically arise as well libretexts.orgor check out This post to about! Status page at https: //status.libretexts.org and distrust with the human resources department in excess $! Solution, and more with This strategic planning template 've encountered a problem, please try again during. Cancel the order with no penalty unless accepted hand in making your writing assignments - visit www.HelpWriting.net more. Reduces or eliminates a buyers ability or opportunity to make a choice x27 ; s behaviour business channel...
