Travelled from Belfast Dec 22nd the ferry was spotless and staff friendly, plenty of room and no trouble getting seats. This company is a rip off. It's an ergonomic disaster! Do you provide a late check-out option on your ferries? Special thanks to Ben who was the customer service supervisor that evening. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. I booked on line - 4 passengers and car Liverpool to Belfast return for my sons wedding - - however I made an error in the booking and also discovered I was entitled to discount. Stena Line have got my back when it comes to customer service. Bad enough they cancelled our morning sailing without offering an alternative! What happens if my sailing is delayed or cancelled? Recommended experiences in and around Belfast. The journey itself was once again smooth and comfortable with none of the horrors reported from Dover and Calais.We will definitely be back again when travelling with our own car. Each cabin contains single berths, a TV and desk area. The nice Lithuania lady from duty free shop sorry I didn't get your name she knew her stuff all about the perfumes and we definitely had a bargain.Meals were fabulous in the restaurant. Recommended experiences in and around Belfast. ago It's a very long, very uncomfortable crossing without a cabin. Can I check my luggage in for the sailing? Here youll find news, events & information. I'll take my chances with the wine and give it a go on the way out. if it's worth it I can then book for the return journey! Can I bring a bicycle on my rail and sail journey? Where can I find directions to the terminal? Probably take the tunnel next time. What facilities do you provide in cabins? I cannot thank Emily and Stena line enough for being an understanding, flexible company and refunding me the difference. Do you provide a late check-out option on your ferries? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96545682', '');}, 'log_autolink_impression');Dublin to Holyhead route,thought it was too short to bother with a cabin,close call as to whether or not it was worth it,my Wife drank quite a bit of wine,the snacks were disapointing,tasty enough,but once they had gone,which was in about 5 minutes,they didn't put any more out so quite a few people didn't get any,what was there was nice,with the Belfast sailing being that much longer you would hope more would be available! Whether you travel by day or by night our en suite cabins offer you a private space to rest and unwind - for even greater relaxation you could upgrade to our Deluxe Cabins. Do I need a printed copy of my ticket to travel? Beans changed their color and taste. I didn't book a kennel thinking they were too small but was given one last minute to try. Book a cabin or chill lounge for sure. How will my motorbike be secured onboard? Do I need a printed copy of my ticket to travel? read more. Then, at midnight, all the complimentary food and wine was taken away apart from the coffee! From Co. Donegal to Belfast - train/bus/how? Stena Edda. What are the Stena Line's age categories? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Living Room is the place for you. Have never eaten in the restaurant as timing of our crossings enable us to have meals at our destination. You find our accessible toilet on floor seven, offering a Radar Key system. more. Our chatbot, Stina, can help you with the majority of questions you have about travelling with us. Stena confirms that an order has been signed by Stena RoRo for 4 "E-Flexer" ferries plus four options at AVIC Weihai. It is for use by our guests who are registered as disabled or who use a wheelchair or other mobility aids. How can I make a booking using a Tesco Clubcard voucher? But I don't suffer fools well and met too many on the boat. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Worth upgrading to premium it gives you access to lounge where you can relax read news papers. Looking to unwind and relax? Are there public transport links to the port? Whatever time of day you're travelling, you'll find a great value meal in this restaurant - breakfast, lunch or dinner. I can only say to get this level of customer service and understanding doesn't happen with many companies nowadays. Can I carry extra fuel in my car or motorhome? Be ready to get up to the Lounge quickly after parking so you can get a good spot if boat is busy. Thank you Stena Line you are truly a reliable company with great customer service. Thanks Richard really appreciated it . Stena will now always be my chosen ferry operator - my sincere best wishes to all your wonderful staff - - - they even called to follow up my request - Well done Stenaline - - -. Lot's to keep everyone entertained on board.Cinema for kids and some playstations. What identification documents do I need to travel? This is the version of our website addressed to speakers of English in the United States. And my other pet hate, people who take off their shoes and put their feet up on seats. Bathroom was clean. 'Hygge' recline lounge (additional fee applies). Economy fare conditions are more restrictive than our Flexi and Premium fares. Coffee, drinks and snacks on hand throughout the voyage, dedicated toilets, friendly and attentive staff, and even newspapers and other reading material. Suggested companies are based on peoples browsing tendencies. It was worth every penny. How do I register for the Extra loyalty programme? Over 8 hours you easily get your moneys worth. Having travelled on P&O's Liverpool-(ta && ta.queueForLoad ? Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few. Is there a Bureau de Change facility onboard? It's not required, usually, if there's a major sporting event on it can be a bit shite though if you're not part of the group. Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. What facilities do you have on your ferries? I was very happy to hear this. Its a very long, very uncomfortable crossing without a cabin. Review tags are currently only available for English language reviews. How do I update my online profile with Stena Line? Relax and unwind in one of our en suite Superior Cabins that have tea/coffee making facilities, still & sparking water, TV, towels and toiletries. Answer 1 of 9: Hi all, Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? How do I update my online profile with Stena Line? What is the Stena Plus Lounge? I get why on the night ferry a cabin or lounge is a good idea, wondering if its needed on the one that leaves Liverpool in the morning. Can I stay in my vehicle during the crossing? Do you have electric vehicle chargers at the port? Cheers for the replies. Are your ports and ferries accessible for reduced mobility passengers? It does say complimentary drinks but doesn't state if alcoholic or not. Plenty of free snacks, drinks and nibbles. What payment methods and currencies can be used onboard. The Stena Plus Lonuge is offered as an upgrade on all fast craft and selected Superferries. Are English pound notes accepted in Northern Ireland? The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. Was the worse ever and he ruined our Christmas. How can I make a booking using a Tesco Clubcard voucher? For customer service, please contact our local offices. Just experienced Stena Lines profit before people policy.Arrived at Harwich for the ferry to Hook of Holland. You can access Stina in the bottom right hand corner of the page. Spacious room with a double bed, tv, small sofa and armchair. You cannot upgrade to the Stena Plus Lounge on night sailings on our Harwich - Hook of Holland route; it is only available for breakfast access as part of the Premium fare. Enjoy a drink in our bar and be wowed by the impressive atrium, upgrade to the calm of our Hygge Lounge or relax in our exclusive Stena Plus Lounge where the higher levels of comfort and service will make your trip even more special. Avocadoes were so old, even sour taste. read more, Nice day trip from Cairnryan to Belfast. Read our full Privacy Policy. How long before departure do I need to check-in? Find out how we combat fake reviews. Is there Wi-Fi available onboard and, if so, is it fast? On our most recent crossing we booked a suite which was wonderful. Fancy something more luxurious? Can I get a quote without making a booking? How do I book if I don't know the vehicle registration? I just being a bottle of whiskey in my bag for the cabin. Don't think my spine would have survived 8 hours on regular seats. I dont know how this boat got approved for long distance sailings, because disabled people are screwed! Have a sweet trip and pick up some tasty snacks. Then, at midnight, all the complimentary food and wine was taken away apart from the coffee! But I would have to pay 250!!!! Pick up the perfect fragrance with our extensive selection of the latest perfumes and aftershaves at prices youll find hard to resist. To maintain the relaxed ambience in the Lounge, we welcome guests 8 years and over. How do I book multiple vehicles on one booking? Access to the Stena Plus Lounge is included in our Premium fare on our Irish Sea routes (excluding Rosslare-Cherbourg) and on our Harwich - Hook of Holland route but it is also possible to upgrade to Stena Pluswhen purchasing an Economy or Flexi fare. Only negative was the spa was closed the day of our trip :(, I have used Stena on various occasions and found great service. I did it once as we booked late and couldnt get a cabin. Title Thats after having already having had to swap a cabin for Stena Plus, which on this 8.5 hour crossing was frankly s**t! More posts you may like r/NewParents Join 6 mo. To say this trip was pleasant is an understatement. Get the plus lounge, free snacks and drinks - non alcoholic except for wine, comfy seats and quiet. Shop well stocked with some good deals. Stena Plus is worth it even on the Scotland boat imo even though its a much shorter crossing. We didnt realise there is no access Two and a half hours travel. Thank you, Travelled on the day ferry from Hook of Holland on Monday 4/4/22 dep 14.15 scheduled to arrive 19.45. He could used his disgretion and let me on. Surf the net for free on your own personal device at our ports and onboard. Is there a Bureau de Change facility onboard? There is supposed to be a non-stop supply of all supplies all journey. Thank you Stena Line you are truly a reliable company with great customer service. This was a great service and the ship is really nice inside. Can I stay in my vehicle during the crossing? Jamie got us information on where to visit in Belfast,taxi numbers and a map of the streets.On the return we saw them all again and the service was out of world. The boarding and disembarking were very speedy. All rights reserved. Is there Wi-Fi available onboard and, if so, is it fast? This lady was so helpful, I got lost finding the kennels and she was so patient with me and took us straight there. Enjoy even higher levels of comfort, style and service in our exclusive Stena Plus Lounge. . See you later in the year! Plenty of free snacks, drinks and nibbles. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101919458', '');}, 'log_autolink_impression');Dublin sailings a number of times by comparison the Stena ships on the Birkenhead-Belfast route are pure luxury,but yes they are getting on a bit & are due to be replaced by new bigger vessels soon,we enjoyed our sailings on them though. Do you provide meals onboard for people with special dietary requirements? We turned our car in at the port and had a great experience on the Ferry. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? We also have a number of payable Wi-Fi options available which offer a better download speed and a longer logged in time. Much quieter too. The food selection was not great. Fruit,crisps,nibbles,yoghurt,cakes etc. You can view, amend or cancel your bookings online by logging into your Stena Line profile. I think its good value especially if boat is very busy. What happens if my sailing is delayed or cancelled? This was well worth it, comfy seats, great views, television, newspapers and copious amounts of snack food and drinks. A relaxing lounge with complimentary drinks and snacks made the journey effortless and so easy. Create an account. What is the Business Traveller programme? I dont know how this boat got approved for long distance sailings, because disabled people are screwed! Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. Are there toll roads I need to be aware of close to the ports? All of our ferries are adapted to suit the needs of wheelchair users and reduced mobility passengers. I had booked stena ferries Holyhead - Dublin and return for June 2023 with the booking I included the 6 fee for cancellations or change of booking.Unfortunately i had to cancel my bookings for June. Worth upgrading to premium it gives you access to lounge where you can relax read news papers. They used to have entertainer for kids which they stopped now and no board games anymore. Two and a half hours travel. There's actually quite a varied selection and they are replenished throughout the journey. )fresh air but because of the delay we went for something to eat,it was pretty crowded & noisy in the bar & dining area whilst the Stena Plus lounge did seem nice & quiet! ago Our Birkenhead-Belfast sailing was delayed over an hour due to bad weather meaning that we were going to be getting to our hotel in Belfast later than we felt comfortable with for an evening meal,our plan had been to stay in our cabin apart from the occasional stroll on the deck for(too much as it turned out! 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