The combined weight of both items must not be more than 20kg. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. I. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. The overall dimensions must not exceed 200cm in total. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. The cabinet has agreed with proposals to trial FREE bus travel for the entire month of March 2023. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. You must label every piece of your luggage with your name, address and contact details. Tip:Booked using yourCoachcard? A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. Items of luggage in excess of 20kg will be charged. We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. You should comply with any such request where you are reasonably able to do so. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. Items of luggage in excess of 20kg will be charged. Here's our quick guide to making sure your luggage is good to go. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. Magical Express (often abbreviated DME) offers free airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. The charges will be confirmed during the booking process. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. To obtain a refund you must comply with Condition 10 below. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). It will usually be applied for personal items and carry-ons and could be stated as follows: 55 x 35 x 25 cm (22 x 14 x 9 inches). All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. > Check-in Baggage: 15 kg per person. Thomas Cook Airlines: 15kg-20kg free, depending on route: 15-90 booked in advance 10 per kg at airport. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. Adult fares are applicable to all passengers aged 2+. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one We don't mind what your luggage is packed in, we only ask that it weighs no more than 20kg. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. To see a list of accessible coach routes please clickhere. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. (a) What are prohibited items? For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. To see a list of accessible coach stops please click here. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. Baggage fees are charged on a per-customer, per-flight basis. Up to two pieces of large luggage no more than 20kg per piece. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. The pricing for the Excess baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure. Please select your passenger type first and then add your coachcards. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. It used to be that no excess luggage was. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. A cabin bag up to 10 kg weight (56cm x 45cm x 25cm) You can pay 12 per kg for baggage that exceeds your total weight allowance. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. We will not be obliged to give you a refund until we have received your unused Ticket. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. We will not be obliged to carry any Luggage which has not been properly packed. Failure to do so, may result in the full adult fare being charged. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. Please read National Express' Luggage Policy for more information If you have lost or left an item behind,contact our Lost Property Team. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Prefer using Facebook? (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. (sms or chat based messages are not permissible). Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. Does anybody know . These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. Unaccompanied children will not be carried. 23kg checked-in bag. Please call us 36 hours prior to travelling to check the latest status. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . Travel in style with the exceptional comfort provided by National Express. I see their policy is 2 medium suitcases pp, no more than 20KG. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns, Bicycles which aren't folded, dismantledand wrapped (we can not accommodate a full-size unfolded frame), Any items which we deem unsafe or are not properly sealed/secured or perishable items, Any items which we deem to have or emit an offensive odour. Must not exceed the outer dimensions of 158 cm ( length + width + height ) do so may... With a free luggage allowance of 25Kg is subject to change at the following coach stations: out! As 'Children ( 3-15 ) are not permissible ) as 'Children ( 3-15.! 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