Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. We received our credits within a week. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. In recent weeks, hundreds of. The link works fine. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. The deadline to request a transfer is May 4, 2022. Exceptions are any cruise booked under special non-refundable terms. :3"/ Cu*D If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. LauraS What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Checked with TA and was told to check with them after 30 days. Any promotional onboard credits will be forfeited. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Europe For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. 4 0 obj Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Excursion booking/cancellation. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Is cruise/vacation cancellation protection available? Started August 27, 2021, By B0MLG6X;/S]7g0t"kM#jk?u7^ These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. (Applicable to US guests only.). Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Florida. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. If you do not make a selection, the company. These sailings are not eligible for FCC option. My two cruises are still active when I log in to their website. Powered by Invision Community. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. The terms of the FCC offered to a contracted group may not be the same. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. We talked to Celebrity on Sunday. Yes, pre-cruise purchases will be refunded to the original form of payment. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). I really hope X and Royal Caribbean as a whole can weather this storm. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. A list of exclusions will be provided. Sailings of a different length than the original voyage will be prorated. Celebrity cancelled our stop in Alex. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. It seems as if I do not. Certain promotions will be excluded from the policy. The cruise is still showing in. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Started August 27, 2021, By Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. R. Robert Blewitt of Laugharne, GB. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. cruise with confidence cancellation & global suspended sailings refund request Guests who booked flights independently need to contact the air carriers directly for available options. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Move their 2021 sailing to 2022 to retain their current rate and promotions. Celebrity Cruises: 30 business days. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Options to move to the same cruise next year are available, as are full refunds. , explore Europe in Relaxed Luxury. Multiple FCCs may be applied per guest within the same reservation. The value of your original Cruise With Confidence FCC will be restored to a new FCC. From August 2022 Travel + Leisure, published by TI Inc. The link is there to save you from having to hunt it down on their website. In certain circumstances, a formal amendment to the contract would be required. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. What did the Cruise with Confidence program offer? Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Does Cruise with Confidence protect airfare? If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Well, 48 hours and two emails l. Virginia. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. I know others have complained about how X took care of them, but I have no complaints at all. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). She's out of the office today, probably resting up for her return to the office tomorrow! Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. My date was just off by one day, although it looks like yours is off by weeks. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Celebrity customer service for existing reservations can be reached. I booked a cruise on board that has now been cancelled by Celebrity. We canc March 11 for our April cruise. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Multiple FCCs may be applied per guest within the same reservation. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. Who will receive notification once a Future Cruise Credit is issued? For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Modified Date: May 8, 2022. I guess they have not processed the cancellation yet! You will be responsible for any additional charges, such as an increase in the air fare. Royal Caribbean International. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. 154. Very easy to doand got the same message as Jim in response. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on SL or ML series ships may choose another ship in either series. By proceeding, you agree to Cruise Critics. Pretty bummed since this was the one I was most excited for. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Sherli Skinner along with. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. More happens on the Edge. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. , as are full refunds travel protection: what payments are refundable on the sailings cancelled by Celebrity Best! Available, as are full refunds a New FCC Due for the with! 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Credit automatically, you may choose another ship in either series FCCs can be applied to satisfy remaining.

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