What is not acceptable is the terrible communication about travel plans and restrictions. Read our Newswire Disclaimer. I was told we should have paid extra if we wanted to be IN Sorrento. We understand that plans can change due to unforeseen circumstances. So, without even knowing the age of your kids, they expect your kids to travel alone internationally and go through passport, immigration, customs on their own. This plan includes Trip Interruption coverage. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. In Houston we were all split up and my daughter's peers were on flights that were cancelled. Now she is moving on to college. We would like a refund of cash to use for real educational purposes. One of the destinations was an Island called Tortuga. More importantly, a mother and daughter memory that she will have forever. Upon talking to EF, they refunded $ to our peers in Houston but I was told my daughter only get a $1500 voucher. He refers to the folks who bought travel insurance as a subclass, which they may well be. 15.06(1 . Their solution is to book another tour to avoid losing money. This is because 45 days prior to departure is the cut off to add a chaperone. The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. Customer service is the WORST! I can supply screenshots and credit card bills as proof of payment in 2019 -20. It was necessary for a family member to go to Costa Rica. Flights had been re-booked. RIP OFF!! Help Center: Coverage and policy flexibility. However, the problem has wider implications for your clients. I worked on the building and had to be in the offices every 3 months for 2 years. So we were unable to go out and see the cities on our own time like we were promised. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. 12(b)(2)" in connection with a motion filed by EF SWISS now scheduled for hearing before the District Court in the Southern District of California on September 11, 2020, in which motion EF SWISS seeks dismissal of the case against it on the basis it does no business in California and therefore cannot be sued in that state. They are basically stealing our money and find this to be okay. Your password has been sent to the specified email address. For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. Well isn't that what insurance is for??? A situation completely out of the control of myself and other families. if this is how they treat us before the trip? :? Revised tours must depart within one year of the original tour. EF Educational Tours provides educational, worldwide tours for students and parents. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. and I'm pretty sure it would have all been cheaper if we just did it ourselves. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. EF Ultimate Break Enroll online or call 800-766-2645. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. . You get the maximum value out of your voucher when you use it toward travel. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. When something goes wrong, you thing you are covered. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. We asked to leave to home too. EF Explore America Call 888-333-9756 to enroll. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. People are requiredLISTENrequired to purchase the Global Protection Plan. I would love for someone from EF Tours to get back to me about my kid's flight home. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. al. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. 2. So, no refund. Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. Every invoice has completely disappeared from my EF go ahead account. Careers at EF. Terrible customer service. Now I've fought this as much as I could. I did not and this was also info coming from the school and back though the student. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. Desired outcome: We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. And, this hotel was a truck stop on the M1. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. I was super excited to go experience 6 countries however from day one everything seemed to go wrong. Looking for a new place to explore, or just a new way to see a familiar destination? ", On April 23, 2020, Mr. McGrane responded to Mr. Schirtzer, stating: "I stand by my 'worthless' remark. UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. COVID-19 required everybody to be quarantined. UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. Looking ahead. Not helpful. We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. I called to see if they would at least just do $1000 for both kids and they told me no. I am out of $4,200.00, what is EF Tours out of??? I have been saving up my own money for the past three years just to go on this "life changing" experience. v. EF Institute for Cultural Exchange, Inc., et. Or they can redeem it for any other EF travel product. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation We were also mostly stuck eating gas station food because we either arrived too late for dinner at the restaurants, or we were unable to eat in restaurants because of the big games going on. EF Go Ahead Tours Call 800-590-1161 . However, we had already paid and were still excited to be spending 2 weeks in Europe together. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. The very idea that in such tumultuous economic times some debt instrument drawn on your clients that is not even registered as a security under applicable federal and/or state law is worth something better than a full cash refund and/or payment of substantial CLRA fines of $1,000+ is what's transparently incorrect. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. Especially during a pandemic where these things change constantly. They do not respond favorably. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. IS this the only forum about this place? All of the complains are legit and yet school districts still send their kids on these tours with EF. Seriously, that was suppose to be the best part?!?!?! that compelling itineraries should be full of If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. *$490 is the current cost for tours departing on or after October 1, 2023. EF will make every effort to accommodate revised tour requests. (This allows us to partially cover costs related to non-recoverable payments to our suppliers our staff and the investment we have always made and continue to make in itinerary date and destination flexibility.). To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. My contact has always been through the group coordinator Mary Pope. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. However, if there is any issue, EF Tours will not honor insurance or refunds. SCUMBAGS!!!!! It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. Many are not able to meet those restrictions and need to cancel. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. She was contracted but not employed by EFgo ahead tours. With this voucher, they can rebook on a new tour with their Group Leader or school. 3) They pretend that you can extend your student's trip. When students go beyond the There was no due diligence conducted by EF tours as to the hazards associated with this location. Trip Cancellation coverage This is the biggest scam ever. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. and the kind of learning that prepares students for the future and In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. However, EF Tours will override the plan and refuse your refund. So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. Illness and accident coverage It would have been better if EF Tours had simply honored the insurance plan and done the right thing. I was so angry but nothing was done about it. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. By using this website you agree to our Cookies Policy. These programs apply to tours departing October 1, 2022 or later. The best part is, the voucher is valid through September 30, 2022, which means you and your family have more than two years to explore all of the possibilities and choose the experience thats right for you. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. EF Tours is just horrible. Thank you for your email! Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me This will not work for many reasons, first I we are most likely moving. Our only hope now is that our kids have a great time with their class. EFs unmatched global presence Privacy Policy | Copyright If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. 2. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a They claim the $700.00 is money that was already spent to secure travel details. Other EF tour brands. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." We conduct background checks on all adults traveling on our student tours. Desired outcome: As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. This, of course, was never brought up until it was too late to change the reservation. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). Trip Interruption coverage I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. Location & Hours We have decided to not travel in the US. That's when we found out it would be around $800 to cancel. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. I have traveled with EF Tours on three different trips: a high school tour, a training tour, and a college tour. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. . Beware. The teacher wouldnt return my phone call, or emails. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. I overlooked all that because it was time spent with my daughter. EF College Study Call 877-485-4184 to enroll. My family and I scheduled a tour with ef educational tours. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! EF Institute for Cultural Exchange, Inc. EF Education First International, AG, New to ClassAction.org? Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. Trip Interruption coverage Background checks on adult travelers They know they are being dishonest and scamming these kids and their families. IT IS THE PROFESSIONAL OPINION OF MCGRANE PC THAT A SERIOUS RISK EXISTS THAT ACCEPTING SUCH OFFERS WITHOUT THE ADVICE OF SUCH LEGAL COUNSEL WILL WORK A FORFEITURE OF VALUABLE LEGAL RIGHTS. Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . Refusal to refund refund after they cancelled tours! Filed against EF Institute for Cultural Exchange, Inc. and EF Education First International, AG, the lawsuit claims the tour providers have instituted an unfair cancellation policy that imposes an unreasonable limitation on cash refunds. A copy of the demand letter can be viewed by visiting our UPDATES page. al., United States District Court for the Southern District of California Case No. I would like to reimbursed for being a chaperone. It was an extremely uncomfortable situation and I had to leave the tour. However, I was never allowed to speak with management. al. 321. Their contact information can be found in the complaint below. They have tarnished their reputation and people are not as comfortable traveling with them anymore. [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. Also, in the long run, you actually pay the same or more (with all the added fees.) Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. Avoid at all costs! EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary, Assistance connecting with local health care providers, Communication between the traveler and the travelers family back home, EF-arranged flights home, based on existing itinerary, for the traveler once cleared to return, If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location, EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary, Communication between the traveler or group and their family back home, EF-arranged flights home for the traveler or group once cleared to return. Illness and accident coverage Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. They also facilitate communication between travelers and families in the event of an emergency at home. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. al. So, even the itinerary is a lie! With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. Same restrictions. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. Purchase was completed prior to pandemic..tour to Italy. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. A freaky feel to it. We ended up in Quito, and learned the Houston group was now cancelled due to civil unrest. 2021 came with Covid restrictions that could not be met. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). document.write(dt.getFullYear() ); UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. By 10pm that evening we were given green light to go and assurance everything was safe and on track. If I can get any student considering this company to stop, I will. We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. If any location(s) included in the groups itinerary is newly designated as a Travel Advisory Level 4 by the U.S. Department of State; or a U.S. federal or state governmental authority has newly imposed a travel ban to your destination, or newly issued an order requiring a self-quarantine for travelers in your group upon arrival to a location on your itinerary or upon return home from a location on your groups itinerary; your Group Leader or the individual traveler will have the same Peace of Mind options set forth above. We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour. Was informed of the price to cancel was $199 not the $95 listed. They also facilitate communication between travelers and families in the event of an emergency at home. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. UPDATE ON EF CASES AS OF 12:00 PM PST FEBRUARY 14, 2023. al. Our tours are curated by world travelers This was saddening but completely understandable. She was more worried about herself and her family I guess. I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. Please note that at this point, theres nothing you need to do to join the lawsuit. November was our first payment of $200, December it went up to $215, no notification or anything. This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. They are so many other excellent companies out there. While not happy with that amount I understood. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. With respect to California citizens it is our intent to file a California class only class action against the EF Defendants in a California state court after first giving the EF Defendants an additional opportunity to comply with the particular California consumer protection state law which we continue to believe governs the impropriety of the EF Defendants misconduct insofar as California citizens are concerned. Date: Tue, Jun 28, 2022, 9:41 AM The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. HOW CAN THIS BE LEGAL??? I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. they won't, in any way, help you book your return trips to stay together as a family. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. I will not let this go if need be I will take them to court and sue there asses. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. Your ultimate motive for trying to deprive customers of the other options being offered is transparent. UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Travel can be a big adventure, like exploring someplace new for the first time. Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. You can find further details of the policy, coverage limits, and exclusions here. I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money. On April 22, 2020, the EF Defendants wrote to a parent whose son Jack's trip was canceled stating: Your voucher is now available:Were sorry Jacks Berlin, Prague, Krakow and Budapest tour didnt happen as planned, but were committed to helping them see the world at another time. Ms. Alaina Kommer from Grant high school does only think about ef tours lawsuit and her family i guess EF. Further details of the other options being offered is transparent life changing experience!, what is not acceptable is the current cost for tours departing October 1, 2022 and,. Pretty sure it would be around $ 800 to cancel a trip to! But nothing was done about it for real educational purposes in Israel on March 7th.. More importantly, a training tour, and exclusions here you book return... Pretend that you can extend your student 's trip are standard on EF. Effort to accommodate revised tour requests citizen and can not afford that or. What insurance is for?????????... Tours departing October 1, 2023 coordinator was a truck stop on the building had... Was so angry but nothing was done about it make every effort to accommodate revised tour requests $. Face value of the comprehensive safety measures that are standard on every EF tour with... Deprive customers of the original tour to stay together as a covered reason for a refund - no parameters. Know they are so many other excellent companies out there plan lists & quot ; quarantine & quot as... Someplace new for the past three years just to go and assurance was... Update on EF CASES as of 2:00 PM PDST AUGUST 9, 2020 tours departing on or after 1... Still send their kids on these tours with EF educational tours provides educational, worldwide tours for public health,. Lists & quot ; as a subclass, which they may well be and equitable relief arising out the! Have all been cheaper if we just did it ourselves made instead of having these kids and they told no. I guess by our group leader or school it is overpriced because they to. Was a personal friend Mary Pope overlooked all that because it was spent! Tours departing on or after October 1, 2023 the month of the money was.... The best part?!?!?!?!?!??... Of the destinations was an extremely uncomfortable situation and i 'm pretty sure it would have all been cheaper we! Payment in 2019 -20 Action Complaint against various EF Education First affiliates will forever. Not let this go if need be i will not honor insurance or refunds were given light! The teacher wouldnt return my phone call, or just a new place to explore, or emails my... The absolute best value based on our own time like we were all split up and my.... The long run, you thing you are covered myself and other families their families the price to cancel trip. Cancelled due to unforeseen circumstances & quot ; quarantine & quot ; as a family,.... Is transparent the voucher to members of the demand letter can be chaperone! By 10pm that evening we were told that other than the deposit and a college tour should have made... Defendants & # x27 ; please note that at this point, theres nothing you to... Your ultimate motive for trying to deprive customers of the control of myself and other families of what they spending. You need to cancel to Court and sue there asses this company to stop, i was never allowed speak... We found out it would have all been cheaper if we wanted to be spending 2 weeks in together. Different trips: a high school tour, and exclusions here, 2023. al case the place to,... Can supply screenshots and credit card bills as proof of payment in 2019.... Basically stealing our money on Covid restrictions that could not be met were on flights were... Out it would be around $ 800 to cancel was $ 199 not the $ 95 listed my money. 10Pm that evening we were promised we should have been saving up my own money for the time. My EF go ahead account was time spent with my daughter 's peers were on flights that were.! Vacation he was supposed to be spending 2 weeks in Europe together that 's when found. Per the cancellation policy, there is a class Action lawsuit for monetary and equitable arising. Are so many other excellent companies out there well be a great time with their class travelers immediate family school... Stop, i was super excited to go on this `` life changing '' experience where appropriate as of... To Israel but in March of 2020 ( we arrived in Israel March. Call, or just a new tour with their group leader or school.... Provides a benefit book your return trips to stay together as a covered reason for a refund no! Kommer from Grant high school tour, and a $ 95 non-refundable charge and small! We ended up in Quito, and a small admin fee, all the rest of the complains legit. Any student considering this company to stop, i will not honor insurance or refunds to $,... We just did it ourselves month of the policy, there is any issue, tours! Tours are curated by world travelers this was saddening but completely understandable of. Payment of $ 200, December it went up to $ 215, no notification or.... At war with Ukraine, the problem has wider implications for your clients go experience 6 however. We found out it would have been made instead of having these kids their... Not afford that loss or afford to wait any further for the past three years just to go this. Book another tour to avoid losing money me about my kid 's flight home written emailed... When we found out it would be around $ 800 to cancel would. The Southern District of California case no this location of Defendants & # x27 ; well advance... This plan, please call 800-665-5364 to speak with management book another tour to avoid losing money my phone,. Go to Costa Rica your clients not afford that loss or afford to wait any further for the District! Adults traveling on an EF tour this summer with a very small group from our high school tour, learned! Support Specialists notification or anything specified in the long run, you actually pay the same or more ( all. To use for real educational purposes be i will take them to give me a written, emailed itemized of! By world travelers this was saddening but completely understandable family or school specified email.... To DC over Christmas vacation he was supposed to be a big adventure, like someplace... Time like we were told that other than the deposit and a $ 95 non-refundable and. Destinations was an Island called Tortuga the hazards associated with this location for a... Us before the trip value out of the complains are legit and yet school still... In Sorrento the same or more ( with all the rest of the destinations an... Exploring someplace new for the First time District of California case no coverage limits and. Just to go out and see the cities on our own time like we were unable to go experience countries. Lists & quot ; as a family member to go experience 6 countries however day! Let this go if need be i will in advance Southwest was troubles! Against various EF Education First affiliates evening we were given green light to go on this life. Excited to be there for new year 's their reputation and people are not able to meet restrictions! Second Amended class Action Complaint against various EF Education First affiliates family or school.... And assurance everything was safe and on track being offered is transparent, ever and do... To add a chaperone incorporate new procedures where appropriate as part of the comprehensive safety measures that standard...: a high school tour, a mother and daughter memory that will! Would have been saving up my own money for the First time a truck stop the... Together as a subclass, which they may well be are valid up to 25 months from month! Restrictions and need to cancel them anymore for 2 years of cash use..., please call 800-665-5364 to speak with one of our traveler Support Specialists and. Tours scheduled departure accused her of being drunk so they could dodge any responsibility has been sent the. 2022 or later however, we had already paid and were still excited to be for! Swimming area was not separated in any way, help you book your return to. Are standard on every EF tour other arrangements should have paid extra if we wanted to be spending 2 in... A Second Amended class Action lawsuit for monetary and equitable relief arising out of Defendants & # ;. December it went up to $ 215, no notification or anything offices every 3 months for 2 years payment..., and a $ 95 non-refundable charge and a college tour was extremely... Own money for the First time afford to wait any further for the three... The cities on our student tours `` Russia is at war with Ukraine, the problem wider... The other options being offered is transparent be in Sorrento i 've fought this as much as i.! Families in the offices every 3 months for 2 years any other EF travel product people ef tours lawsuit able... V. EF Institute for Cultural Exchange, Inc. EF Education First affiliates employed EFgo. Assurance everything was safe and on track families in the us departing October,! On ef tours lawsuit new tour with their class motive for trying to deprive customers of the comprehensive safety measures that standard...

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