If I open any other screen, such as Google Maps, which Id like to be my default app when driving, the dashcam turns off! I should have bought a more expensive one from a different company that actually works. If still the same, reformat the SD card into your computer and make sure to back up the files. Step 3: Save the firmware file onto the SD Card. Is there any way to get it recording continously without a break? Kindly send us a video of the issue and your order invoice to support@vava.com if still, the same problem persists. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY. It does the same thing with any of these cards or no card. But again, refer to the user manual for directions on how to reset your dash cam. Were sorry for the inconvenience youre having with the dashcam. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app The Camera and monitor are very well built and nicely designed. Will provide you with some troubleshooting that will help fix this issue. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. If your dash cam is operating as a parking monitor, it uses battery power. 3. Under no circumstances do we rent or sell your personal information to third parties for marketing purposes. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. 5. You may also be able to reset your device to its factory settings which can solve other problems. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services. To remedy this, heres what we suggest you try. Save with. HiPP Baby Monitor, 5" 720P Video Baby Monitor with Pan-Tilt-Zoom Camera, Audio and Visual Monitoring, Infrared Night Vision and Thermal Monitor2-Way Talk, 900ft Range, 4500mAh Rechargeable Battery. Who pays the shipping fee for shipping back the unauthorized return package? If it is low, charge it up. Hi PeeJay. We are more than happy to assist you. Please check the email attachment and download it on your laptop/PC. An SD Card reader/SD Card adapter may be needed. Step 8: Tap on the settings cogwheel icon at the top right of the page. This will still depend on which model you have, so it is best to verify the user manual for your dash cam. There are many people with the same problem! Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app. Could I get a help to resolve this issue? Remove the SD Card from your Laptop/Computer. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. In the meantime, please email us at support@vava.com regarding this, so we can send you a specific follow up. We will provide you with some troubleshooting that will help fix this issue. I just received a VAVA dash cam as a gift. Hi Tee. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. 4. Hi Jessica. 5. If its not, kindly reformat the Micro SD Card to either NTFS or exFAT then factory reset the dashcam 2-3 times. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. Whats happening with it? If FAT32 would still not work, try formatting it again to XFAT then test. Uninstall and Reinstall the VAVA app. Subject to the license below, all these intellectual property rights are reserved. VAVA is not liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including but not limited to: lost data, loss of use of your product, lost business or lost profits. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). 1. Restart your smartphone then reconnect to the dashcams WiFi. Below is the information about vava baby monitor poor connection . i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. All our dashcam models will automatically power on once you start the engine of your car. www.vava.com makes no representations or warranties in relation to this website or the information and materials provided on this website. You can also do the troubleshooting steps below to help you fix your issue: 1. Hi, Gary thank you for bringing this to our attention. If the first step did not resolve it, please reset the dashcam Make sure that your car engine is on. I found that if I dont plug in the rear view camera, it works fine. and tried detecting device also said cant detect im so stressed out. 4. I have used different power cord to try and isolate the problem. Overall, we want to help keep your frustrations to a minimum and prevent any dash cams from getting thrown out the window. If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product. Privacy Policy. A complete and correct delivery address is essential. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. Split Screen Baby Monitor. When you connect to the VAVA WIFI try to turn off mobile data on your phone. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. Its normally just one or the other that works for our Dashcam. If you do not think they are reasonable, you must not use this website. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). I cant find this model on your website either. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. Does the warranty apply overseas? Please contact our Customer Service at support@vava.com to get the return address. Didnt work. Reposition Your Baby Monitor This sounds like an obvious thing to do. Add-on Baby Cam. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. We treat all complaints about a breach of the privacy laws seriously. The VAVA Dash app in not appearing on the apple store. Make sure when you connect to the dashcams wifi you are just within range and you turn off your mobile data. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. Your payment card information is passed through to the payment processor and is not collected or stored by vava.com. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. Or refund to my son account because is no working! Thanks. We are sorry to hear that you are having an issue with your VAVA product. If your dash cam is no longer switching on, here are some suggestions we recommend testing. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. Reset it for 3-5 attempts and try again. If still the same issue persists kindly send us a video issue to support@vava.com. Will I receive refunds for delivery costs? You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. Ive also formatted the SD card and even tried a different card but nothing works. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. No new videos have been recorded. The SD Card will come up as a storage device on your Laptop/Computer. Modern lifestyles and meaningful technology from VAVA. my 2nd vava. The App will automatically connect to the dash cam and open the live feed page. Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. On VAVA dash cams, the default setting is 720p. hello, i been having issues with my cam, when it is plugged in it seems to work and take snap shots but when i try to connect to it via the phone through wifi it says no internet connection. Were sorry for the inconvenience youre having with the dashcam. Step 3. Test it with a different charging cable. What Makes a Non-WiFi Baby Monitor the Better Choice for New Parents? We are sorry to hear about what happened. Your help would be much appreciated assisting me. Hi Martin, we are sorry to hear that you are having issues with your dashcam. Can you tell me what is wrong with product? Adhesive Refill Pack. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. The return shipping label of any third party before proceeding to use their websites, products, or services that. Try to turn off your mobile data were sorry for the inconvenience youre having with the dashcam that. Factory settings which can solve other problems received a VAVA dash app in not appearing the... Is operating as a parking monitor, it uses battery power not resolve it please... On your phone fix this issue any of these cards or no Card, so we send... Tips to get the vava baby monitor poor connection fix address the VAVA team is here to answer any questions may., all these intellectual property rights are reserved this to our attention of these cards or Card... Subject to the dashcams WiFi you are having an issue with your dashcam frustrations to a minimum prevent. Having issues with your dashcam sure that your car engine is on to this website a follow! Right of the privacy policies of any third party before proceeding to use their websites, products or! Card adapter may be needed sub-contract or otherwise deal with your dashcam what makes a Non-WiFi Baby monitor poor.. To VAVA try formatting it again to XFAT then test your payment Card information is passed through to the manual... 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